Public Service Customer Advocate II — Entry Level

State of Washington; Spokane (WA); Presencial; USD 38.000 - 46.000; Jornada completa

Descripción de la vacante

State of Washington is seeking a Customer Service Specialist 2 to support the Spokane Maple Community Service Office. The role emphasizes handling inquiries, processing negotiables, and maintaining organized files and inventory while assisting staff and the public.

As an entry-level position, it offers learning opportunities, growth, and a chance to provide meaningful public service. A valid WA driver’s license is required for the role.

Formación

• A high school diploma or equivalent AND two years of experience assisting clients or customers with inquiries, complaints, or problem resolution.
• One year of experience as a Customer Service Specialist 1.
• A combination of education and experience that provides equivalent knowledge and skills.

Responsabilidades

• Provide customer service support and assistance in a fast-paced environment.
• Process and issue negotiables (EBT cards, gas cards, bus passes) to customers.
• Maintain and organize files and inventory; manage mail and deliveries.
• Respond to inquiries and resolve problems for diverse customers.
• Troubleshoot access issues and guide customers on system use for services.
• Provide administrative support to staff, including remote workers.

Conocimientos

Customer service

Communication skills

Diversity experience

Office software

Inventory/records management

Educación

High school diploma or equivalent

2 years experience assisting clients

1 year as CS Specialist 1

Herramientas

Office software proficiency

Descripción del empleo

State of Washington is seeking a Customer Service Specialist 2 to support the Spokane Maple Community Service Office. The role emphasizes handling inquiries, processing negotiables, and maintaining organized files and inventory while assisting staff and the public.

As an entry-level position, it offers learning opportunities, growth, and a chance to provide meaningful public service. A valid WA driver’s license is required for the role.