Public Service Customer Advocate - DMV Licensing

State of Indiana; Richmond (IN); On-site; USD 35,000 - 48,000; Full time

Job summary

The State of Indiana’s Bureau of Motor Vehicles in Richmond is hiring Customer Service Representatives 2 to administer driving exams and assist customers with titles and registrations. You will evaluate knowledge and ability while at the front line processing transactions.

This role requires a high school diploma, 21+ years of age, a valid license for 12 months, and ability to travel up to 20% to branch locations or training. Strong cash handling and privacy practices are essential.

Qualifications

• High school diploma or equivalent.
• Must be 21 years of age or older.
• Must possess a valid driver’s license for at least the preceding 12-month period.
• Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.
• Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.
• Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.
• Must be familiar with the operations of all types of motor vehicles.
• Working knowledge of Indiana driving laws.
• A high level of critical thinking and the ability to troubleshoot.
• Ability to process cash and card transactions.

Responsibilities

• Administer skillstests and evaluate driving skills.
• Assistcustomerswith vehicle/watercraft titles and registration needs.
• Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.
• Attend training classes and/or take certification tests as required.
• Maintain privacy of customer and all related records.
• Substitute for Customer Service Representatives as needed.

Skills

Customer service

Critical thinking

Cash handling

Interpersonal skills

Patience under pressure

Adaptability

Education

High School Diploma or Equivalent

Job description

The State of Indiana’s Bureau of Motor Vehicles in Richmond is hiring Customer Service Representatives 2 to administer driving exams and assist customers with titles and registrations. You will evaluate knowledge and ability while at the front line processing transactions.

This role requires a high school diploma, 21+ years of age, a valid license for 12 months, and ability to travel up to 20% to branch locations or training. Strong cash handling and privacy practices are essential.