Public Service Concierge: Multichannel Support

Effingham County Board of Commissioners; Springfield (GA); On-site; USD 38,000 - 56,000; Full time

Job summary

Effingham County Board of Commissioners is seeking a customer-service coordinator to receive, triage, route, and track public service requests across approved channels. You will apply county protocols, explain routine processes, and connect residents with the right department for timely resolution.

The role demands two years in high-volume customer service, strong communication, and the ability to de-escalate difficult interactions. Experience with CRM, service-ticketing, and MS 365 is preferred.

Qualifications

• Experience in high-volume public-service or call-center roles.
• Ability to triage, route, and document inquiries clearly.
• Strong written and verbal communication with the public.
• Ability to de-escalate difficult interactions and maintain neutrality.
• Familiarity with CRM, ticketing systems, and MS 365.

Responsibilities

• Receives, documents, and responds to public inquiries and service requests via phone and other channels.
• Triages and routes inquiries to the appropriate county department.
• Explains routine county processes and directs to correct resources.
• Coordinates follow-up with departments and tracks status.
• Protects confidential information and adheres to records requirements.
• Supports audits, response-time monitoring, and knowledge-base updates.
• Performs other duties as assigned.

Skills

High-volume service

Communication

De-escalation

Routing

Documentation

Education

High school diploma or GED

Tools

CRM

Service-ticketing

MS 365

Workflow software

Job description

Effingham County Board of Commissioners is seeking a customer-service coordinator to receive, triage, route, and track public service requests across approved channels. You will apply county protocols, explain routine processes, and connect residents with the right department for timely resolution.

The role demands two years in high-volume customer service, strong communication, and the ability to de-escalate difficult interactions. Experience with CRM, service-ticketing, and MS 365 is preferred.