Multichannel Public Service Navigator

Effingham County, GA Board of Commissioners; Springfield (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

Effingham County, GA Board of Commissioners seeks a non-exempt Public Service Coordinator to serve residents, businesses, and visitors by triaging and routing service requests across channels. The role emphasizes clear guidance and timely follow-up while supporting department staff.

Requires high school diploma and 2 years in high-volume customer service; offers on-site employment with standard county hours and opportunities to improve public information.

Qualifications

• High-volume customer service or call-center experience.
• Ability to triage and route inquiries using approved protocols.
• Clear, professional communication via phone, email, and digital channels.

Responsibilities

• Receives, documents, and responds to public inquiries and service requests through approved channels.
• Triages and routes inquiries to appropriate departments.
• Explains routine County processes and routes complex determinations to the responsible department.
• Maintains service directories and knowledge resources for consistent public service.
• Supports service audits and monitors response times and trends.

Skills

Customer service

De-escalation

Communication

Multi-tasking

Education

High school diploma or GED

Tools

CRM systems

Service-ticketing

Workflow software

Microsoft 365

Job description

Effingham County, GA Board of Commissioners seeks a non-exempt Public Service Coordinator to serve residents, businesses, and visitors by triaging and routing service requests across channels. The role emphasizes clear guidance and timely follow-up while supporting department staff.

Requires high school diploma and 2 years in high-volume customer service; offers on-site employment with standard county hours and opportunities to improve public information.