Senior Processing Supervisor - Client Services

Broward; Fort Lauderdale (FL); On-site; USD 52,000 - 65,000; Full time

Job summary

The Broward Tax Collector’s Office in Fort Lauderdale seeks a Client Services Supervisor (Processing) to oversee back-office processing within Processing Operations. You will supervise CSR Processing staff, ensure accurate, compliant handling of tax, motor vehicle, and payment transactions, and coordinate daily workflows.

This exempt, on-site role requires leadership, strong organizational skills, and a commitment to confidentiality.

Qualifications

• At least 60 college level credit hours.
• Two years of clerical, administrative, or transaction processing experience.
• One year of lead or supervisory experience preferred.
• Combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job may be considered.
• Must possess and maintain a valid Florida driver’s license.

Responsibilities

• Supervises and assigns daily work to (CSR) Processing, ensuring efficient workload distribution and timely completion of assignments.
• Monitors workflow queues, production levels, and transaction volumes to ensure accuracy, timeliness, and adherence to operational standards.
• Reviews completed work, including transactions, applications, and system entries, to ensure compliance with statutes, regulations, and internal procedures.
• Provides employee training, onboarding, coaching, counseling, and ongoing instruction to support performance and development.
• Conducts performance evaluations and recommends corrective actions or improvement plans when necessary.
• Identifies, researches, and resolves escalated processing issues, complex discrepancies, and transaction exceptions.
• Ensures daily balancing and reconciliation of transactions, reports, and operational outputs to maintain accuracy and financial integrity.
• Communicates with internal departments and external agencies to resolve operational issues and support timely processing.
• Assists with implementing procedural updates, workflow changes, and system enhancements to improve efficiency and service delivery.
• Monitors compliance with internal controls, security procedures, and regulatory requirements, and prepares basic operational reports on productivity and performance.

Skills

Leadership

Team management

Organizational skills

Reconciliation

Problem-solving

Compliance

Education

60 college credits

Job description

The Broward Tax Collector’s Office in Fort Lauderdale seeks a Client Services Supervisor (Processing) to oversee back-office processing within Processing Operations. You will supervise CSR Processing staff, ensure accurate, compliant handling of tax, motor vehicle, and payment transactions, and coordinate daily workflows.

This exempt, on-site role requires leadership, strong organizational skills, and a commitment to confidentiality.