Public Service Call Center Specialist

US Social Security Administration; Tampa (FL); On-site; USD 48,000 - 65,000; Full time

Job summary

US Social Security Administration in Tampa seeks qualified candidates under Direct Hire Authority (DHA), SSA-001. Open to U.S. citizens; current civil service employees receive new appointments.

Cut-off dates drive initial consideration and panel CAIP interview processes may be used to determine eligibility. Applicants must meet the qualification requirements by the listed closing date; provide examples of experience in the resume for each position held.

Qualifications

• GS-5: One year of specialized experience at the equivalent to the GS-4 level in the Federal Service. Examples: working with legal or medical records, documents or benefit/financial accounts applying laws/guidelines (e.g., basic accounting, accounts payable/receivable).
• GS-6: One year of specialized experience at the equivalent to the GS-5 level in the Federal Service. Examples: researching rules/policies and inquiries; interviewing to obtain/provide information to resolve problems.
• GS-7: One year of specialized experience at the equivalent to the GS-6 level in the Federal Service. Examples: researching/applying laws to evaluate eligibility or claims; explaining provisions to large populations. Note: part-time work prorated.

Skills

Interviewing

Customer service

Documentation

Job description

US Social Security Administration in Tampa seeks qualified candidates under Direct Hire Authority (DHA), SSA-001. Open to U.S. citizens; current civil service employees receive new appointments.

Cut-off dates drive initial consideration and panel CAIP interview processes may be used to determine eligibility. Applicants must meet the qualification requirements by the listed closing date; provide examples of experience in the resume for each position held.