Public Service Call Center Specialist

Social Security Administration; Tampa (FL); On-site; USD 52,000 - 66,000; Full time

Job summary

The Social Security Administration is using a Direct Hire Authority announcement (SSA-001) open to all U.S. citizens. This bulletin will process selections as new appointments; veterans' preference does not apply.

Three cut-off dates are listed with a final closing date of September 30, 2026. Resumes over two pages will not be considered; resume guidance is provided. Complete qualifications must be met by the closing date.

Qualifications

• GS-5: One year of specialized experience at the equivalent to the GS-4 level in the Federal Service.
• GS-6: One year of specialized experience at the equivalent to the GS-5 level in the Federal Service.
• GS-7: One year of specialized experience at the equivalent to the GS-6 level in the Federal Service.

Responsibilities

• Applicants will be required to participate in a panel interview to demonstrate aptitude for meeting and dealing with the public.

Job description

The Social Security Administration is using a Direct Hire Authority announcement (SSA-001) open to all U.S. citizens. This bulletin will process selections as new appointments; veterans' preference does not apply.

Three cut-off dates are listed with a final closing date of September 30, 2026. Resumes over two pages will not be considered; resume guidance is provided. Complete qualifications must be met by the closing date.