Public Inquiries & Benefits Specialist

US Social Security Administration; Oakland (CA); On-site; USD 62,000 - 78,000; Full time

Job summary

The United States Social Security Administration in Oakland, CA, is seeking qualified applicants for federal positions under Direct Hire Authority (DHA). Roles require the ability to apply rules and provide accurate information to the public, with emphasis on interview and communication skills.

Applicants should be prepared for a panel interview to demonstrate aptitude for public service. Final selections are based on eligibility, experience, and performance in the CAIP interview process.

Qualifications

• GS-5: One year of specialized experience at the GS-4 level in the Federal Service, such as basic accounting or customer service with guidelines.
• GS-6: One year of specialized experience at the GS-5 level, including researching rules and responding to inquiries.
• GS-7: One year of specialized experience at the GS-6 level, evaluating eligibility and explaining provisions to diverse populations.

Responsibilities

• Participate in the CAIP interview process after eligibility is determined.
• Demonstrate clarity of speech, active listening, and the ability to organize and express thoughts clearly.

Skills

Public service experience

Communication skills

Interviewing

Job description

The United States Social Security Administration in Oakland, CA, is seeking qualified applicants for federal positions under Direct Hire Authority (DHA). Roles require the ability to apply rules and provide accurate information to the public, with emphasis on interview and communication skills.

Applicants should be prepared for a panel interview to demonstrate aptitude for public service. Final selections are based on eligibility, experience, and performance in the CAIP interview process.