Public Service Attendant (General Services Department)

City of Detroit; Michigan; On-site; USD 32,000 - 42,000; Full time

Job summary

The City of Detroit is seeking a Public Service Attendant in the Recreation Division of the General Services Department. The role involves leading as a lead person, operating the registration system, processing payments at the POS, directing patrons, and assisting with event setup and crowd management.

You will also help maintain clean facilities, monitor activities, and prepare cash reports. Candidates should meet the education and training requirements and be prepared for indoor/outdoor work.

Qualifications

• At least 17 years of age.
• Completion of a High School Diploma or G.E.D.
• One (1) year of experience in public service or other activities involving contacts with the public.
• If certifies to a position involving the handling of food, must be eligible and able to obtain a valid food handler’s card.
• Within 90 days of hire, complete a training course in basic first aid and CPR.

Responsibilities

• Proficiently operate the department’s registration system.
• Use a point-of-sale system to process payments and monitor sales.
• Act as a point-of-sales person to process financial transactions at a recreation facility.
• Prepares reports and accounts for cash taken in.
• Directs patrons to appropriate programs and program areas.
• Directs visitors to the various exhibits, galleries, or staff offices.
• Set up and breakdown of activities and events which includes moving tables, chairs and other equipment.
• Assist in maintaining order.
• Assist with monitoring activities as needed throughout the facility.
• Maintains premises in a clean and orderly condition which includes performing minor cleaning of areas after events or programs as needed.
• Assist in crowd control at various events.

Skills

Public service interaction

Customer-facing communication

Oral & written communication

PC operation

Education

High school diploma or GED

Job description

GENERAL SERVICES DEPARTMENT ~ RECREATION DIVISION

PUBLIC SERVICE ATTENDANT

Under general supervision, as a lead person, to perform work involving contacts with the public and minor clerical and/or manual tasks in connection with the operation of a municipal commercial public service enterprise or similar.

1. Proficiently operate the department’s registration system.
2. Use a point-of-sale system to process payments and monitor sales.
3. Act as a point-of-sales person to process financial transactions at a recreation facility.
4. Prepares reports and accounts for cash taken in.
5. Directs patrons to appropriate programs and program areas.
6. Directs visitors to the various exhibits, galleries, or staff offices.
7. Set up and breakdown of activities and events which includes moving tables, chairs and other equipment.
8. Assist in maintaining order.
9. Assist with monitoring activities as needed throughout the facility.
10. Maintains premises in a clean and orderly condition which includes performing minor cleaning of areas after events or programs as needed.
11. Assist in crowd control at various events.

Qualifications (required):

• At least 17 years of age.
• Completion of a High School Diploma or G.E.D.
• One (1) year of experience in public service or other activities involving contacts with the public.

Licenses, Certifications, and Other Special Requirements:

• If certifies to a position involving the handling of food, must be eligible and able to obtain a valid food handler’s card.
• Individuals entering this class are required to complete a training course in basic first aid and CPR within 90 days of hire.

Equivalency

• Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.

Evaluation Plan

• Interview: Pass / Fail
• Evaluation of Training, Experience & Personal Qualifications (TEP): 100%
• Total of Interview and Evaluation of TEP: 100%

Additional points may be awarded for:

• Veteran Points: 0-15 points
• Detroit Residency Credit: 15 points

LRD: 11/17/2025

Knowledge, Skills, and Abilities

• Knowledge of commercial public service enterprises and activities.
• Skill in interacting tactfully and effectively with staff and the general public.
• Ability to communicate effectively, orally and in writing.
• Ability to operate a personal computer.

Physical Demands

• Work assignments involve bending, stooping, walking and standing for extended periods of time.
• Must be able to lift-up to 30 lbs.
• May be required to demonstrate ability to perform tasks related to the job.

Work Environment

• Work is performed indoors and outdoors with exposure to all seasonal conditions.
• Work may expand to other locations such as Hart Plaza, Brennan Pool, or local parks.

Candidates considered for placement in this classification may be subject to a Criminal Background Investigation based on the requirements of the position.

The above statements describe the general nature and level of work performed by employees assigned to the class. Incumbents may be required to perform job-related responsibilities and tasks other than those stated in this specification. Specific job duties may vary from position to position.

The City of Detroit is an Equal Opportunity Employer. No applicant for employment shall be discriminated against on the basis of race, color, national origin, sex, religion, age, disability, or other criteria prohibited by City, State, or Federal law.

Notes: Sub Title: TITLE: 54-10-14_Public Service Attendant (General)