Public Sector Transformative Change Manager

Stout Risius Ross, LLC; New York (NY); On-site; USD 87,000 - 195,000; Full time

Job summary

Stout is seeking a Manager in Transformative Change to lead project workstreams, manage client relationships, and supervise teams delivering analytical and operational solutions for complex public-sector engagements. You will focus on compliance, program effectiveness, and sustainable improvements.

The role requires strong judgment, documentation, and accuracy, with opportunities to influence government and nonprofit sector outcomes. Collaborative environment and growth are emphasized.

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years of relevant experience in management consulting, economic consulting, public-sector or nonprofit consulting, program implementation, monitoring, or related work.
• Strong written and verbal communication skills with ability to explain analysis to diverse stakeholders.

Responsibilities

• Lead project workstreams and manage client relationships across public-sector engagements.
• Develop and implement call center operations, workflows, and staffing efforts.
• Build and maintain CRM workflows (Zendesk) with intake forms, data fields, automation, routing, and reporting.
• Analyze program data to develop findings and recommendations; document sources and methods.
• Perform KPI calculations and produce dashboards via Excel, Tableau, or Power BI.
• Create monitoring frameworks, dashboards, and reports to track progress and identify corrective actions.
• Prepare workpapers, analyses, visualizations, and client-ready reports for stakeholders and courts.

Skills

Project management

Stakeholder communication

Data analysis

Excel

Power BI

Tableau

Zendesk

Education

Bachelor's degree in related field

Tools

Zendesk

Excel

Tableau

Power BI

Job description

Stout is seeking a Manager in Transformative Change to lead project workstreams, manage client relationships, and supervise teams delivering analytical and operational solutions for complex public-sector engagements. You will focus on compliance, program effectiveness, and sustainable improvements.

The role requires strong judgment, documentation, and accuracy, with opportunities to influence government and nonprofit sector outcomes. Collaborative environment and growth are emphasized.