Manager, Transformative Change - Disputes, Claims & Investigations

LE001 Stout Risius Ross, LLC; New York (NY); On-site; USD 87,000 - 195,000; Full time

Job summary

Stout is seeking a Manager in Transformative Change to lead project workstreams, manage client relationships, and supervise teams delivering analytical and operational solutions for complex public-sector engagements. You will focus on compliance, program effectiveness, and sustainable improvements.

The role requires strong judgment, documentation, and accuracy, with opportunities to influence government and nonprofit sector outcomes. Collaborative environment and growth are emphasized.

Qualifications

• Bachelor's degree or higher in a related field.
• 5+ years of relevant experience in management consulting, economic consulting, public-sector or nonprofit consulting, program implementation, monitoring, or related work.
• Strong written and verbal communication skills with ability to explain analysis to diverse stakeholders.

Responsibilities

• Lead project workstreams and manage client relationships across public-sector engagements.
• Develop and implement call center operations, workflows, and staffing efforts.
• Build and maintain CRM workflows (Zendesk) with intake forms, data fields, automation, routing, and reporting.
• Analyze program data to develop findings and recommendations; document sources and methods.
• Perform KPI calculations and produce dashboards via Excel, Tableau, or Power BI.
• Create monitoring frameworks, dashboards, and reports to track progress and identify corrective actions.
• Prepare workpapers, analyses, visualizations, and client-ready reports for stakeholders and courts.

Skills

Project management

Stakeholder communication

Data analysis

Excel

Power BI

Tableau

Zendesk

Education

Bachelor's degree in related field

Tools

Zendesk

Excel

Tableau

Power BI

Job description

At Stout, we’re dedicated to exceeding expectations in all we do – we call it Relentless Excellence. Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

Stout’s Transformative Change practice combines data analysis, research, strategy, and operational experience to help clients achieve sustainable change in complex environments. The practice helps clients meet financial objectives, implement strategic initiatives, address compliance requirements, and evaluate impact. Engagements may focus on designing, implementing, and improving programs, policies, and operational processes for clients, including government entities and nonprofit organizations. We work with nonprofit legal organizations, pro bono counsel, government entities, and court-appointed monitors on matters involving housing, education, disability rights, public benefits, immigration, family and child rights, and related civil rights and system reform issues. Public housing is an area of industry focus, and this role will work on engagements in that sector.

Impact You’ll Make As a Manager in Stout’s Transformative Change practice, you will lead project workstreams, manage client relationships, and oversee teams delivering analytical and operational solutions for complex public‑sector and litigation‑related engagements. Your work will help clients strengthen compliance, improve program effectiveness, and implement sustainable operational improvements. The work requires careful judgment, strong documentation, and a consistent focus on accuracy.

What You’ll Do

• Manage project activities from planning through execution, including coordinating timelines, budgets, milestones, and deliverables, supporting stakeholder communication, and leading cross‑functional teams across litigation support, compliance monitoring, and implementation consulting.
• Support the development and implementation of call center operations by coordinating workflows, establishing processes, supporting staffing and training efforts, managing cases and resident engagement, and keeping service delivery aligned with project and client goals.
• Build operational workflows in CRM platforms such as Zendesk, including intake forms, data fields, automation, routing, and reporting.
• Collect, validate, and analyze program, operational, and service‑delivery data and stakeholder feedback to develop findings and recommendations; document sources, assumptions, limitations, and methods.
• Perform KPI calculations, trend and outlier analysis, and reporting using Excel and, where appropriate, Tableau or Power BI.
• Develop monitoring frameworks, compliance measures, dashboards, and reports that track progress and identify corrective actions.
• Support process mapping and documentation of standard operating procedures, intake criteria, escalation protocols, and quality assurance practices.
• Prepare clear workpapers, analyses, visualizations, presentations, memoranda, exhibits, and reports for clients, courts, and other stakeholders, with appropriate source support.
• Coordinate with attorneys, program monitors, data analysts, call center teams, and client stakeholders.
• Protect personally identifiable information, privileged communications, and other sensitive case materials.
• Review analyses and deliverables, resolve issues, and coach and support the career development of analysts and associates.
• Participate in marketing, sector strategy, and thought leadership efforts.

What You’ll Bring

• 5+ years of relevant experience in management consulting, economic consulting, public‑sector or nonprofit consulting, program implementation, monitoring, or related work.
• Bachelor’s degree in business, economics, public policy, statistics, data analytics, sociology, political science, social work, law, or a related field.
• Strong academic performance, with a GPA of 3.5 or above.
• Strong written and verbal communication skills and ability to explain analysis to diverse stakeholders.
• Proficiency with Excel and careful documentation; Tableau, Power BI, and Zendesk experience are valued according to role.
• Ability to handle sensitive information with discretion and maintain objective, well‑supported conclusions.
• Interest in public‑sector and nonprofit consulting, civil rights, program improvement, and systems reform.
• Experience leading consulting workstreams and reviewing junior staff deliverables.
• Project management and stakeholder facilitation experience.

How You’ll Thrive

• Bring analytical rigor, empathy, and practical judgment to sensitive, ambiguous matters.
• Maintain neutrality and independence while collaborating closely with clients and stakeholders.
• Work effectively in a fast‑paced, high‑pressure environment, manage multiple workstreams independently, ask timely questions, and adapt to evolving priorities and court, client, and externally imposed deadlines without sacrificing accuracy.
• Strong organizational and proactive communication skills.
• Demonstrate Stout’s core values and deliver Relentless Excellence through careful documentation, collaboration, and responsive client service.

Why Stout?

At Stout, we offer a comprehensive Total Rewards program with competitive compensation, benefits, and wellness options tailored to support employees at every stage of life. We foster a culture of inclusion and respect, embracing diverse perspectives and experiences to drive innovation and success. Our leadership is committed to inclusion and belonging across the organization and in the communities we serve. We invest in professional growth through ongoing training, mentorship, employee resource groups, and clear performance feedback, ensuring our employees are supported in achieving their career goals. Stout provides flexible work schedules and a discretionary time‑off policy to promote work‑life balance and help employees lead fulfilling lives. Learn more about our benefits and commitment to your success. https://www.stout.com/en/careers/benefits

The specific statements shown in each section of this description are not intended to be all‑inclusive. They represent typical elements and criteria necessary to successfully perform the job. Stout is an Equal Employment Opportunity. All qualified applicants will receive consideration for employment on the basis of valid job requirements, qualifications and merit without regard to race, color, religion, sex, national origin, disability, age, protected veteran status or any other characteristic protected by applicable local, state or federal law.

Stout is required by applicable state and local laws to include a reasonable estimate of the compensation range for this role. The range for this role considers several factors including but not limited to prior work and industry experience, education level, and unique skills. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $87,000.00 - $195,000.00 Annual. This role is also anticipated to be eligible to participate in an annual bonus plan. Information about benefits can be found here - https://www.stout.com/en/careers/benefits.

At Stout, whether you’re launching your career or bringing decades of expertise, you’ll find the challenges, collaboration, and support that fuel real growth. We invest in our people because we know that exceptional client service starts with how we take care of our own. We reward outstanding performance, encourage continuous learning, and foster a culture where different perspectives strengthen our work and our team.

Additional Information

Benefits Who We Are Firm Culture and History Stout is committed to providing an alternative way to express your interest in our job opportunities if a disability inhibits you from applying online. Please call us at 248‑208‑8800 to communicate that you are utilizing this accommodation to express interest in a specific open position. Please reference the job code to help us process your request. Please understand that this option is only available to those in need of an accommodation related to a disability. All other requests regarding status of an application or a resume will not be provided by the use of this phone number.