Child Care Specialist

LE03 Public Consulting Group LLC (Human Services); El Cajon (CA); On-site; USD 29,466 - 34,440; Full time

Benefits offered by this job

Medical and dental care benefits

401(k) plan

Paid time off (PTO)

Parental leave

Bereavement leave

Job summary

LE03 Public Consulting Group LLC (Human Services) is seeking a dedicated professional to conduct client intakes for Stage 1 subsidized childcare benefits and assist with eligibility determinations. This role involves managing client case files and providing excellent service while ensuring compliance with all regulatory requirements.

The ideal candidate will have strong communication skills, experience in case management, and a relevant AA degree. This is a full-time in-office position, requiring residency in San Diego County.

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently on multiple projects.
• Computer literate with skills in MS Word and Excel.

Responsibilities

• Conduct intakes and assist clients with applications.
• Determine eligibility for childcare benefits.
• Maintain client case files and ensure compliance.

Skills

Verbal communication

Written communication

Empathy

Attention to detail

Independent work

Education

AA degree in business, social work, or related field

Tools

MS Word

MS Excel

Job description

Company Overview

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals across the U.S. and serves clients in all 50 states, six Canadian provinces and Europe. PCG offers a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector.

Responsibilities

• Conduct group and one-on-one intakes with clients applying for Stage 1 subsidized childcare benefits.
• Assist clients with childcare application and provide information about childcare provider options and resources.
• Determine clients’ eligibility for subsidized childcare benefits based on knowledge of eligibility requirements, regulations and guidelines.
• Collect, analyze, verify and process documentation in a timely manner and according to program regulations, guidelines and standard operating procedures.
• Manage a caseload using State and County software systems and a Microsoft Access database.
• Properly maintain client case files by requesting, reviewing and updating documentation for continual compliance.
• Process childcare changes or extensions within required timelines.
• Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.
• Assist supervisor in meeting all performance metrics and achieving participant stated outcomes.
• Work with staff to achieve excellent contract performance, meaningful outputs and adherence to stringent federal, state, county and company compliance objectives.
• Assist with quality control procedures to ensure operational processes are executed accurately.
• Validate and complete monthly reports that measure project objectives.
• Assist in identifying training needs.
• Assist with ensuring participants receive quality and timely services.

Qualifications

• Strong verbal and written communication skills.
• Ability to work with and relate to participants and staff and demonstrate active listening skills.
• Ability to display professionalism and empathy for participants and staff with diverse backgrounds.
• Ability to establish and maintain professional relationships with staff, management, federal, state and county agencies as well as the general public.
• Ability to work independently and on multiple projects simultaneously.
• Ability to communicate across all levels of management and staff.
• Possess proper etiquette including customer relation techniques and superior verbal and written communication skills.
• Must be computer literate and have MS Word, Excel and Internet skills.
• Ability to learn specialized databases and software systems.
• Process oriented and results-driven work strategy.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials and information in the work setting.
• Demonstrated ability to use various computer systems, preferably CalSAWS although not required.
• Ability to maintain a record keeping and follow-up system.
• High self-awareness and ability to accept feedback.
• Detail and process improvement-oriented and results-driven.
• Ability to analyze data and develop summary reports.

Education and Experience

• An AA degree from an accredited U.S. college or university, or a certified foreign studies equivalency; preferably in business, social work, public policy or other closely related fields.
• A minimum of 4 years of relevant work experience in the public sector or other customer-centric service sector/industry preferred.
• 2 to 4 years of case management experience; experience with coaching and mentoring.

Working Conditions

Must reside in San Diego County. This position requires full-time (Monday through Friday) in-office work, from 8:00 a.m. to 5:00 p.m. Flexibility to travel to other PCG offices in the Central and South Regions may be required. PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

Compensation and Benefits

• Salary range: $21.39 to $25.00 per hour.
• Medical and dental care benefits.
• 401(k) plan.
• Paid time off (PTO).
• Parental leave and bereavement leave.

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion, or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone, so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.