Public Sector Program Manager

transunion; Reston (VA); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Paid parental leave

Tuition reimbursement

Job summary

TransUnion's Public Sector Program Manager supports sales operations and government contracting activities by coordinating onboarding, documentation, reporting, and compliance support across teams. The role emphasizes accuracy, urgency, and cross-functional collaboration in a hybrid setting.

You will work with sales, operations, and legal to manage contract documentation, invoicing, and government workflow requirements, while ensuring readiness and data integrity for internal stakeholders and

Qualifications

• 3-5 years of experience supporting public sector contracting, government customer onboarding, or government sales operations.
• Bachelor’s degree or equivalent experience.
• Working knowledge of federal, state, local, municipal, education, and third-party government contract workflows, including RFP/RFQ support, purchase orders, statements of work, master agreements, participating addenda, contract amendments, and renewals.
• Experience supporting contract documentation, representations and certifications, vendor forms, customer credentialing, public sector questionnaires, and related compliance documentation.
• Ability to identify and route government contract requirements that may require Legal, Compliance, Information Security, Pricing, Finance, Billing, or senior leadership review, including non-standard terms, audit rights, security requirements, audit rights, preferential pricing, liquidated damages, penalties, or other elevated approval triggers.
• Familiarity with public sector compliance concepts such as government procurement rules, flow-down requirements, audit rights, records retention, data security obligations, background check requirements, cybersecurity frameworks, and customer‑specific invoicing requirements.
• Ability to support custom invoice delivery, customer billing coordination and public sector payment requirements, including portal‑based invoicing and customer‑specific billing instructions.
• Strong attention to detail and ability to review documents for completeness, consistency, required approvals, signatures, pricing support, and operational readiness.
• Eligibility for U.S. Security Clearance.

Responsibilities

• Support customer and partner onboarding activities, including membership, credentialing, contract documentation, vendor form completion, and operational guidance for sales teams.
• Pull reports, gather data on meaningful business metrics, support data accuracy, and track information for internal stakeholders.
• Provide custom invoice delivery and monitor compliance requirements for public sector customers.
• Coordinate external meetings, special events, travel booking, and other administrative tasks as needed.
• Contribute to cross-functional initiatives focused on implementing government compliance requirements.
• Manage work with urgency, accuracy, sound judgment, and a proactive approach to process improvement.

Skills

Salesforce

CRM tools

Microsoft Outlook

Excel

Word

PowerPoint

Adobe Acrobat

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

CRM tools

Job description

Team Overview

The Public Sector Program Manager supports sales operations and public sector business activities by coordinating onboarding, documentation, reporting, compliance support, and operational guidance. The role will work closely with sales teams, internal stakeholders, and cross-functional partners to ensure requests are handled accurately, efficiently, and with a strong sense of urgency. The role reports to the Sr Director of Strategic Operations.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Support customer and partner onboarding activities, including membership, credentialing, contract documentation, vendor form completion, and operational guidance for sales teams.
• Pull reports, gather data on meaningful business metrics, support data accuracy, and track information for internal stakeholders.
• Provide custom invoice delivery and monitor compliance requirements for public sector customers.
• Coordinate external meetings, special events, travel booking, and other administrative tasks as needed.
• Contribute to cross-functional initiatives focused on implementing government compliance requirements.
• Manage work with urgency, accuracy, sound judgment, and a proactive approach to process improvement.

Required Knowledge and Experiences

• 3-5 years of experience supporting public sector contracting, government customer onboarding, or government sales operations.
• Bachelor’s degree or equivalent experience.
• Working knowledge of federal, state, local, municipal, education, and third-party government contract workflows, including RFP/RFQ support, purchase orders, statements of work, master agreements, participating addenda, contract amendments, and renewals.
• Experience supporting contract documentation, representations and certifications, vendor forms, customer credentialing, public sector questionnaires, and related compliance documentation.
• Ability to identify and route government contract requirements that may require Legal, Compliance, Information Security, Pricing, Finance, Billing, or senior leadership review, including non-standard terms, audit rights, security requirements, audit rights, preferential pricing, liquidated damages, penalties, or other elevated approval triggers.
• Familiarity with public sector compliance concepts such as government procurement rules, flow-down requirements, audit rights, records retention, data security obligations, background check requirements, cybersecurity frameworks, and customer‑specific invoicing requirements.
• Ability to support custom invoice delivery, customer billing coordination and public sector payment requirements, including portal‑based invoicing and customer‑specific billing instructions.
• Strong attention to detail and ability to review documents for completeness, consistency, required approvals, signatures, pricing support, and operational readiness.
• Eligibility for U.S. Security Clearance.

Required Technical Skills

• Experience using Salesforce or similar CRM tools to track opportunities, contract status, onboarding milestones, enablement requests, customer documentation, and reporting metrics.
• Proficiency in Microsoft Outlook, Excel, Word, PowerPoint and Adobe Acrobat for document management, reporting, form completion, and stakeholder communication.

Benefits that support every part of your life:

At TransUnion, we design benefits to help you feel well, do well, and plan well-from day one.

• For Your Health : Enjoy day‑one eligibility for medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.
• For Your Protection : We've got your back with company‑paid basic life and AD&D, optional voluntary life and AD&D for you and your family, and short‑and‑long‑term disability. You can also opt‑into a legal plan, pet insurance, and travel accident coverage.
• For Your Family : From adoption assistance and fertility planning coverage to caregiver support, we’re here for every chapter. Access Dependent Care FSA for possibility of an employer match, a complimentary Care@Work membership, and up to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return.
• For Your Future : Build toward what’s next with our 401(k) with employer match and Employee Stock Purchase Plan (ESPP). Tap financial wellness resources, career coaching, and optional long‑term care insurance to plan confidently.
• For You : Grow and recharge with tuition reimbursement, flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employee discounts, charitable gift matchin