Public Sector Program Manager

TransUnion; Chicago (IL); Hybrid; USD 72,000 - 105,000; Full time

Benefits offered by this job

Health benefits from day one

401(k) with match

Employee stock purchase plan (ESPP)

Tuition reimbursement

Paid holidays

Commuter benefits

Volunteer time off

Job summary

TransUnion is seeking a Program Manager for the Public Sector to support onboarding, documentation, reporting, and compliance across sales operations. The role partners with sales teams and cross-functional teams, reporting to the Sr Director of Strategic Operations.

The position is hybrid, with in-person work at a TU office location at least two days per week. The role requires 3-5 years in public sector contracting or onboarding, a bachelor’s degree, and familiarity with government contract

Qualifications

• 3-5 years with public sector contracting or onboarding experience.
• Bachelor’s degree or equivalent experience.
• Knowledge of gov’t contract workflows including RFP/RFQ, purchase orders, SOWs, master agreements, addenda, renewals.

Responsibilities

• Support onboarding activities for customers and partners.
• Pull reports and track key business metrics for stakeholders.
• Coordinate invoicing and monitor public sector compliance and billing.
• Arrange external meetings, events, travel, and admin tasks.
• Contribute to government compliance initiatives and process improvements.
• Work with urgency, accuracy, and cross-functional teams.

Skills

Salesforce CRM

Microsoft Outlook

Excel

Word

PowerPoint

Adobe Acrobat

CRM tools

Education

Bachelor’s degree

Tools

Salesforce

Job description

Team Overview

The Public Sector Program Manager supports sales operations and public sector business activities by coordinating onboarding, documentation, reporting, compliance support, and operational guidance. The role will work closely with sales teams, internal stakeholders, and cross-functional partners to ensure requests are handled accurately, efficiently, and with a strong sense of urgency. The role reports to the Sr Director of Strategic Operations.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Support customer and partner onboarding activities, including membership, credentialing, contract documentation, vendor form completion, and operational guidance for sales teams.
• Pull reports, gather data on meaningful business metrics, support data accuracy, and track information for internal stakeholders.
• Provide custom invoice delivery and monitor compliance requirements for public sector customers.
• Coordinate external meetings, special events, travel booking, and other administrative tasks as needed.
• Contribute to cross-functional initiatives focused on implementing government compliance requirements.
• Manage work with urgency, accuracy, sound judgment, and a proactive approach to process improvement.

Required Knowledge and Experiences

• 3-5 years of experience supporting public sector contracting, government customer onboarding, or government sales operations.
• Bachelor’s degree or equivalent experience.
• Working knowledge of federal, state, local, municipal, education, and third-party government contract workflows, including RFP/RFQ support, purchase orders, statements of work, master agreements, participating addenda, contract amendments, and renewals.
• Experience supporting contract documentation, representations and certifications, vendor forms, customer credentialing, public sector questionnaires, and related compliance documentation.
• Ability to identify and route government contract requirements that may require Legal, Compliance, Information Security, Pricing, Finance, Billing, or senior leadership review, including non-standard terms, audit rights, security requirements, preferential pricing, liquidated damages, penalties, or other elevated approval triggers.
• Familiarity with public sector compliance concepts such as government procurement rules, flow-down requirements, audit rights, records retention, data security obligations, background check requirements, cybersecurity frameworks, and customer-specific invoicing requirements.
• Ability to support custom invoice delivery, customer billing coordination, and public sector payment requirements, including portal-based invoicing and customer‑specific billing instructions.
• Strong attention to detail and ability to review documents for completeness, consistency, required approvals, signatures, pricing support, and operational readiness.
• Eligibility for U.S. Security Clearance.

Required Technical Skills

• Experience using Salesforce or similar CRM tools to track opportunities, contract status, onboarding milestones, enablement requests, customer documentation, and reporting metrics.
• Proficiency in Microsoft Outlook, Excel, Word, PowerPoint and Adobe Acrobat for document management, reporting, form completion, and stakeholder communication.

Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan well—from day one.

For Your Health : Enjoyday‑one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose tax‑advantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection : We’ve got your back withcompany‑paid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort‑and‑long‑term disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family : Fromadoption assistance and fertility planning coveragetocaregiver support, we’re here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future : Build toward what’s next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, andoptionallong‑term care insuranceto plan confidently.

For You : Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness : Access24/7 supportincluding professional therapy,coaching, and emotional well‑being programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion’s Affiliation Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting [e-mail].

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration‑related employment benefit for this position. Applicants must be authorized to work in the United States on a full‑time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company’s reputation are also essential expectations of this position.

Pay Scale Information:

The U.S. base salary range for this position is $72,300.00 - $105,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual’s education, training, work experience, job‑related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, full‑time non‑sales positions may be eligible to participate in TransUnion’s annual bonus plan. Certain positions may also be eligible for long‑term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good , which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting‑edge technology.

TransUnion’s Internal Job Title:

Consultant, Sales Operations

Company:

TransUnion LLC