Public Sector Product Manager - CAI Modernization (Hybrid)

Software Technology Inc; United States; Híbrido; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the CAI application modernization. You will own the product vision, prioritize the roadmap, and manage user stories across stakeholders, architects, and vendors, ensuring security, accessibility, and compliance.

You will collaborate with IT leadership to measure success, drive adoption, and deliver a modernized solution that meets current and future business needs for public utility complaints

Formación

• Experience as a Product Manager leading large-scale public-sector modernization efforts.
• Strong experience gathering user stories from diverse business stakeholders and converting them to backlog items.
• Experience with Agile/Scrum methodologies and tools (Azure DevOps, Jira, or similar).
• Experience overseeing large data conversions and testing.
• Excellent written and verbal communication with technical and non-technical audiences.
• Experience with enterprise application modernization and public-sector compliance.

Responsabilidades

• Own the product vision, strategy, and roadmap for the CAI application modernization initiative.
• Elicit, document, prioritize, and manage business and functional user stories from stakeholders.
• Translate business needs into clear user stories, acceptance criteria, and backlog items.
• Collaborate with architects, developers, UX/UI designers, and vendors on modern technical approaches.
• Prioritize features and technical work based on value, risk, and dependencies.
• Facilitate agile ceremonies and serve as liaison between business and delivery teams.
• Define success metrics and KPIs and track progress against them.
• Support change management, user adoption, and training for the modernized solution.
• Ensure alignment with security, WCAG accessibility, data privacy, and compliance standards.
• Identify risks and drive resolution; provide updates to IT leadership and sponsors.

Conocimientos

Product management

Public-sector modernization

Agile/Scrum

Stakeholder management

User story writing

Communication skills

Educación

Bachelor's degree in related field

YAFOS Certification

Herramientas

Azure DevOps

Jira

Descripción del empleo

The Pennsylvania Public Utility Commission (PA PUC) is seeking an experienced Product Manager to lead the CAI application modernization. You will own the product vision, prioritize the roadmap, and manage user stories across stakeholders, architects, and vendors, ensuring security, accessibility, and compliance.

You will collaborate with IT leadership to measure success, drive adoption, and deliver a modernized solution that meets current and future business needs for public utility complaints