Public Sector Digital Experience Lead

Chesterfield County; Chesterfield Court House (VA); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Chesterfield County is seeking an experienced professional to lead content management and digital engagement for public services. You will work with multiple departments to develop websites and digital channels, guided by user-centered design principles and accessibility standards.

The role emphasizes analyzing user experiences, driving improvements, and spearheading discovery activities. A strong communication skill set and collaboration with leadership are essential for success in this

Qualifications

• Bachelor’s degree in information systems or a related field plus five years of professional industry experience, including at least three years with web content management systems.
• Strong verbal and written communication abilities.
• Proficiency with web content management systems and enterprise document and collaboration platforms.
• Experience in UX methodologies with human-centered design principles to enhance usability and accessibility.

Responsibilities

• Actively drive and manage the technical and strategic aspects of content management to identify and implement solutions for service delivery goals.
• Collaborate with departments and county leadership to develop digital solutions and manage websites.
• Analyze customer experiences and apply insights to improve engagement and outcomes.
• Lead discovery, trainings, and content reviews to understand needs and goals.
• Develop actionable plans for accessible, user-friendly digital experiences.

Skills

UX methodologies

Human-centered design

Strong communication

Automation and data analysis

Form design

Content strategy

Education

Bachelor's degree in information systems or related field

Tools

Content Management System (CMS)

Microsoft Office 365

Adobe Creative Suite

Job description

Chesterfield County is seeking an experienced professional to lead content management and digital engagement for public services. You will work with multiple departments to develop websites and digital channels, guided by user-centered design principles and accessibility standards.

The role emphasizes analyzing user experiences, driving improvements, and spearheading discovery activities. A strong communication skill set and collaboration with leadership are essential for success in this