Senior eGovernment Content & UX Lead

Chesterfield County; Chesterfield Court House (VA); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Chesterfield County, Virginia is seeking a detail-oriented Information Systems professional to lead digital content management initiatives and enhance public-facing web experiences. The role emphasizes user-centered design, accessibility, and collaboration with county departments to deliver improved online services.

The position requires a Bachelor's degree in information systems plus extensive CMS experience, with a flexible hybrid work arrangement and CJIS-related security compliance

Qualifications

• Bachelor’s degree in information systems or a related field, plus five years of professional industry experience, including at least three years working with web content management systems; or an equivalent combination of training and experience.
• Strong verbal and written communication abilities.
• Proficiency with web content management systems and enterprise document and collaboration platforms.
• Experience in UX methodologies, with a strong understanding of human-centered design principles, to enhance the usability and accessibility of web content and interfaces.
• Strong technical and analytical skills to improve processes and content delivery through automation and innovative solutions.
• Proficiency in designing and implementing user-friendly online forms for efficient data collection and service delivery, ensuring a seamless user experience.
• Technical proficiency in enterprise tools Microsoft Office 365 and Adobe Creative Suite to create, manage and enhance digital content.

Responsibilities

• Actively drive and manage the technical and strategic aspects of content management to identify and implement the best-fitting solutions for service delivery goals.
• Work collaboratively with peers, partner departments and county leadership to develop digital solutions, manage websites and support other content delivery channels.
• Analyze current customer experiences, applying user empathy, data and insights to inspire new approaches in meeting organizational goals.
• Lead discovery and technical demonstration activities, understanding customer needs and overall goals through trainings, workshops and content reviews.
• Develop actionable plans for enhanced digital experiences, focusing on user-friendly content management, accessibility compliance and engaging web interfaces that meet the community's needs.
• Provide guidance in engagement strategy, business transformation and digital and innovation capabilities.
• Perform other work as required.

Skills

Verbal communication

Written communication

User-centered design

UX methodologies

Analytical skills

Automation

Online forms design

Education

Bachelor's degree in Information Systems

Tools

Microsoft Office 365

Adobe Creative Suite

Enterprise CMS

Job description

Chesterfield County, Virginia is seeking a detail-oriented Information Systems professional to lead digital content management initiatives and enhance public-facing web experiences. The role emphasizes user-centered design, accessibility, and collaboration with county departments to deliver improved online services.

The position requires a Bachelor's degree in information systems plus extensive CMS experience, with a flexible hybrid work arrangement and CJIS-related security compliance