Public Sector CSR II — Fast-Paced Call Center

PowerLines; Phoenix (AZ); On-site; USD 48,216,000 - 59,237,000; Full time

Benefits offered by this job

Excellent retirement plan

Low-cost health coverage

Paid vacation and sick leave

Public service environment

Job summary

The Arizona Corporation Commission's Corporations Division handles corporate names, LLC status, authority for foreign entities, and maintains public records for the State of Arizona.

The CSR II - Call Center position in Phoenix supports inquiries about submissions, examinations, and filings, providing information and performing research of the public records. The role requires handling high call volumes with professionalism and accuracy.

Qualifications

• Experience in a high-volume inbound call center.
• Ability to research and provide information from public records.
• Knowledge of Arizona corporate filing requirements (Titles 10 & 29).

Responsibilities

• Respond to telephone inquiries about corporate filings and processing.
• Assist with data corrections and customer research.
• Collaborate with sections for cross-training and document processing.

Skills

Call center

Customer service

Listening skills

Interpersonal skills

Research skills

Filing knowledge

Document compliance

Web apps

Team interaction

Attention to detail

Adaptability

Job description

The Arizona Corporation Commission's Corporations Division handles corporate names, LLC status, authority for foreign entities, and maintains public records for the State of Arizona.

The CSR II - Call Center position in Phoenix supports inquiries about submissions, examinations, and filings, providing information and performing research of the public records. The role requires handling high call volumes with professionalism and accuracy.