Cust Svc Rep 2

Arizona Department of Administration; Phoenix (AZ); On-site; USD 39,000 - 45,000; Full time

Benefits offered by this job

Excellent retirement plan

Low-cost health coverage

Generous paid vacation & sick leave

Job summary

Arizona Corporation Commission is seeking a CSR II to handle a high-volume call center role at 1300 West Washington Street, Phoenix. You will assist with inquiries about corporate filings, provide information, and perform record research to support processing of documents in accordance with Arizona law.

The position emphasizes excellent communication, attention to detail, and the ability to work in a fast-paced public sector environment.

Qualifications

• Proficiency in handling 70+ calls daily in a high-volume inbound call center.
• Mastery of effective and efficient customer service techniques.
• Excellent listening, oral, written and interpersonal communication skills.
• Exceptional interpersonal skills and ability to interact positively with customers and coworkers.
• Research and problem-solving abilities; learn filing requirements per Titles 10 & 29.
• Ability to examine documents for compliance with ACC policies and procedures.
• Proficient with multiple web and system PC applications.
• Strong attention to detail and accuracy; thrive in a fast-paced environment.

Responsibilities

• Respond to telephone inquiries regarding submission, examination, and filing of corporation documents, providing information and researching public records.
• Make corrections to the database as needed through research and extensive customer interaction.
• Cross-train with other sections and process documents per Arizona Revised Statutes Titles 10 & 29.

Skills

High-volume call center

Customer service techniques

Listening and communication

Interpersonal skills

Research and problem-solving

Titles 10 & 29 knowledge

Multi web and system PC apps

Attention to detail

Work in fast-paced environment

Job description

CORPORATION COMMISSION

The Arizona Corporation Commission is one of the most unique state agencies in Arizona and one of only nine public utility commissions in the country where commissioners are elected. Established by the Arizona Constitution, the ACC is a medium-sized agency with offices in Phoenix and Tucson. Our mission is diverse - spanning utility rate making; securities registration and enforcement; rail and pipeline safety; and corporate business filings and we boast average employment tenure of nearly 10 years. Learn more by visiting www.azcc.gov. We are an Equal Employment Opportunity agency and recognized Arizona Veteran Supportive Employer

CSR II - Call Center

Job Location:

1300 West Washington Street
Phoenix, AZ, 85007

Salary: 18.75

Grade: 15

Closing Date: 10/04/2026

Job Summary:

The Corporations Division approves corporate names and grants corporate or limited liability company status to entities organizing under the laws of the State of Arizona; grants authority to foreign corporations and limited liability companies to transact business in the State; collects annual reports from all corporations of record; and maintains records for the benefit of public record and service of process.

Job Duties:

You will respond to telephone inquiries regarding the submission, examination, and filing of corporation and limited liability company documents by providing information and conducting research of the public records maintained by the Corporations Division. This includes making corrections to the database as needed through research and extensive customer interaction. You will also participate in cross-training with other sections, including examination and processing of these documents in accordance with Titles 10 and 29 of the Arizona Revised Statutes.

Knowledge, Skills & Abilities (KSAs):

• Proficiency working in a high volume in-bound call center, with ability to handle 70+ calls daily
• Mastery of effective and efficient customer service techniques
• Excellent listening, oral, written and interpersonal communication skills
• Exceptional interpersonal skills
• Research and problem-solving skills
• Ability to learn and comprehend filing requirements according to Titles 10 & 29 (limited liability companies) Arizona Revised Statutes
• Ability to examine all documents submitted to the ACC for compliance with Titles 10 & 29 and ACC policies and procedures
• Skilled in operating multiple web and system PC applications
• Ability to interact positively with customers and coworkers
• Excellent attention to detail and accuracy
• Ability to work effectively in various situations in a fast-paced environment

Selective Preference(s):

N/A

Pre-Employment Requirements:

Any offer of employment is contingent upon successful completion of an employment/reference check and confirmation of any degrees/certifications. A.R.S. Section 40-101 prohibits Commission employees from having certain interests in entities that the Commission regulates. Applicants shall be required to disclose any interests they may have in the regulated entities during the application process, and as a condition of employment, to divest themselves of any prohibited interests. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• - Excellent comprehensive benefits, including a top-ranked retirement plan, low-cost health coverage, supplemental policies such as vision and short-term disability, and generous paid vacation and sick leave programs
• - Career and personal development support; multiple training and education opportunities and resources; qualifying Public Service Loan Forgiveness employer
• - Interesting, challenging work in a public sector environment with the chance to make a real difference in our state
• - We are an Equal Employment Opportunity agency and a recognized Arizona Veteran Supportive Employer.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page.

Retirement

This position participates in the Arizona State Retirement System (ASRS) defined benefit pension.

Contact Us:

If you have any questions, please feel free to email [e-mail] for assistance.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting [e-mail]. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Advertised: 25 Sep 2026 US Mountain Standard Time
Applications close: 04 Oct 2026 US Mountain Standard Time