Public Sector CSM Leader - Build & Scale Remote Team
Chainguard
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Descripción de la vacante
Chainguard is seeking a CSM Manager for US Public Sector to build and lead a new Customer Success function. This high‑impact role combines strategic design with hands‑on customer management across government accounts, reporting to the Sr. Manager of Customer Success.
The ideal candidate has 3+ years in leadership, strong people skills, and a background in cybersecurity or DevOps, with USPublic Sector experience and a passion for scale.
Formación
- 3+ years in a leadership role with people management.
- Experience in Cybersecurity, DevOps, or adjacent space.
- Experience working with US Public Sector customers and procurement requirements.
- Bachelor's degree in a relevant field; advanced degree preferred.
- Based in the United States.
Responsabilidades
- Lead and mentor a team of CSMs, fostering a high‑performance culture.
- Partner with cross‑functional leaders to define the CSM strategy and scale processes.
- Oversee adoption, retention, and account expansion plans; mitigate churn risk.
- Build executive-level client relationships and voice customer feedback for product insights.
- Drive renewal forecasting with GTM, Product, and Engineering teams; project 6–month outlook.
- Implement scalable operational processes to improve efficiency and impact.
Conocimientos
Educación
Descripción del empleo
Chainguard is seeking a CSM Manager for US Public Sector to build and lead a new Customer Success function. This high‑impact role combines strategic design with hands‑on customer management across government accounts, reporting to the Sr. Manager of Customer Success.
The ideal candidate has 3+ years in leadership, strong people skills, and a background in cybersecurity or DevOps, with USPublic Sector experience and a passion for scale.
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