Public Sector CSM: AI-Driven Growth & Field Travel

F2 Venture Capital; Bend (OR); On-site; USD 160,000 - 180,000; Full time

Job summary

4M is seeking a data-driven Customer Success Manager for our public sector team. You will own relationships with a portfolio of government and DOT-adjacent agencies, driving adoption and expansion that maximize value from our platform.

This role is field-facing, with up to 80% travel to district offices and on-site engagements. You will collaborate with Sales, Marketing, and Product to shape the roadmap and deliver data-driven outcomes for public sector customers.

Qualifications

• 4+ years’ experience as a Customer Success Manager, ideally at a Series A/B startup with lean resources and evolving product‑market fit.
• Experience with state and local governments. You understand how these agencies are structured and how to work across central offices, districts, and specialized units.
• Proven track record of driving adoption and pitching growth or roadmap opportunities within key accounts.
• AI-First Mindset: Fluent with AI tools, with a track record of using them to work more efficiently as a CSM.
• Skilled in BI tools and data analysis, with the ability to derive actionable insights.
• Exceptional communicator, able to engage effectively at all levels, including executive stakeholders.

Responsibilities

• Build and maintain strong relationships with a dedicated portfolio of public sector customers, owning the full account lifecycle from onboarding through renewal.
• Navigate complex public sector org structures - central office, districts, and functional groups like planning, survey, design, and traffic operations - to build multi-threaded relationships and lead change management as agencies move to new ways of working.
• Develop and execute data-driven strategies to drive engagement, adoption, and long-term retention, proactively mitigating risk and positioning accounts for growth.
• Serve as the primary point of contact for escalations, ensuring swift resolution.
• Identify expansion opportunities and partner with Sales, Marketing, and Product to implement roadmap features that align customer needs with where the platform is headed.
• Use data, BI tools, and AI to track customer health and usage, and to work more efficiently across account planning and reporting so you can scale a high-touch approach across a growing portfolio.
• Advocate for customers internally, shaping product improvements and best practices.
• Travel up to 80% for in-person district visits, on-site training, and stakeholder meetings - this is a field-facing role.

Skills

Customer Success

Public sector

AI tools

BI tools

Executive communication

Govt experience

Tools

BI tools

AI tools

Job description

4M is seeking a data-driven Customer Success Manager for our public sector team. You will own relationships with a portfolio of government and DOT-adjacent agencies, driving adoption and expansion that maximize value from our platform.

This role is field-facing, with up to 80% travel to district offices and on-site engagements. You will collaborate with Sales, Marketing, and Product to shape the roadmap and deliver data-driven outcomes for public sector customers.