Public Sector Account Manager - Client Success & Growth

Karpel Solutions; St. Louis (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Karpel Solutions is seeking an Account Manager to oversee the health of existing clients in criminal justice software, ensuring renewals, satisfaction, and references. You will coordinate with sales for upsell opportunities and lead ongoing client training to maximize value from the platform.

This role requires strong relationship skills, comfort presenting to diverse user groups, and willingness to travel for client visits and KAUG events.

Qualifications

• 3+ years of experience in account management, client success, or a similar client-facing role.
• Strong relationship-building skills with the ability to manage multiple accounts simultaneously.
• Comfort presenting to and training end users with varying levels of technical comfort.
• Excellent written and verbal communication skills.
• Willingness to travel for client visits, KAUG, and other conferences as needed.
• Experience in government, public sector, or criminal justice technology.

Responsibilities

• Serve as the primary point of contact for an assigned book of existing clients across prosecutor, public defender, court, and city attorney offices.
• Build and maintain relationships with day-to-day users and office leadership to understand how each client is using the system.
• Monitor account health and proactively address concerns before they threaten renewal or satisfaction.
• Cultivate a pipeline of clients willing to serve as references, case studies, or site visits for prospective customers.
• Track account status, renewal dates, and open issues in Salesforce.
• Identify opportunities within existing accounts for additional modules, seats, or features, including KAi.
• Flag qualified upsell opportunities to the Account Executive team and support the handoff with account context and relationship continuity.
• Position new product capabilities to existing clients in the context of how they already use Karpel's software.
• Partner with sales and marketing on planning and execution of the KAUG conference.
• Encourage client attendance and participation, and help recruit clients for speaking slots, panels, or testimonials.
• Gather client feedback and product requests surfaced at KAUG to relay to sales and product teams.
• Lead ongoing training sessions for existing clients, including onboarding refreshers, new feature rollouts, and best-practice workflows.
• Develop and maintain training materials, including guides for new features such as KAi.
• Coordinate with implementation and support teams to close knowledge gaps identified through support tickets or client feedback.

Skills

Account management

Relationship building

Public speaking

Training end users

Communication

Travel willingness

Government/public sector experience

Education

Bachelor's degree

Tools

Salesforce

Job description

Karpel Solutions is seeking an Account Manager to oversee the health of existing clients in criminal justice software, ensuring renewals, satisfaction, and references. You will coordinate with sales for upsell opportunities and lead ongoing client training to maximize value from the platform.

This role requires strong relationship skills, comfort presenting to diverse user groups, and willingness to travel for client visits and KAUG events.