Public Safety Training Programs Coordinator

City of Greensboro, NC; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Greensboro, NC is seeking a Fire Department Programs Technician to support the Fire Training Division's administrative and logistical operations. You will be the primary contact for training center activities, manage records, and assist with recruitment processes while maintaining confidentiality and accuracy.

The role emphasizes schedule coordination, data management, and customer service in a fast-paced public-safety environment, with a Monday–Friday schedule and opportunities to

Qualifications

• 2+ years of progressively responsible administrative support experience.
• Proficiency with Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Experience coordinating training facilities, meeting spaces, classroom scheduling, or large-scale training events.

Responsibilities

• Serve as primary administrative contact for employees, recruits, applicants, instructors, visitors, and callers.
• Maintain accurate training records, attendance, and training information in departmental systems.
• Support firefighter recruitment by monitoring applicant activity and communications in the ATS.
• Coordinate logistics for FFATs, interviews, background appointments, and other recruitment activities.
• Prepare reports, correspondence, agendas, forms, and meeting materials.
• Coordinate classroom schedules, room setup, and training events.
• Process departmental travel requests and reimbursements per City policies.
• Maintain confidential personnel, applicant, and training information with discretion.
• Respond to inquiries with professional customer service to internal and external customers.
• Demonstrate accuracy, organizational, and interpersonal skills.

Skills

Organizational skills

Detail-oriented

Verbal/written communication

Customer service

MS Office 365

Education

High School Diploma/GED

Associate degree or higher

Tools

HR Information Systems

Job description

City of Greensboro, NC is seeking a Fire Department Programs Technician to support the Fire Training Division's administrative and logistical operations. You will be the primary contact for training center activities, manage records, and assist with recruitment processes while maintaining confidentiality and accuracy.

The role emphasizes schedule coordination, data management, and customer service in a fast-paced public-safety environment, with a Monday–Friday schedule and opportunities to