Dept. Program Tech (Investigative Aid)

City of Greensboro, NC; Greensboro (NC); On-site; USD 42,000 - 48,000; Full time

Job summary

The City of Greensboro, NC is seeking a Department Programs Technician (Investigative Aid) to provide research, administrative, and investigative support to law enforcement detectives. The role requires meticulous attention to detail, good judgment, and discretion while handling sensitive information on multiple investigations.

This non-exempt position will work with detectives and witnesses, utilizing a variety of databases to develop and verify leads, organize case files, and communicate with

Qualifications

• High School Diploma or GED with 1+ year of experience in research, admin, database reporting, or investigative support.
• Valid driver's license.
• Must obtain DCI Certification within 6-month probationary period.

Responsibilities

• Utilize databases and information systems to support investigations.
• Research and verify investigative leads.
• Organize and maintain case files and materials.
• Contact witnesses and victims for information and follow-up.
• Review reports and determine next steps.
• Communicate with external agencies to verify information.
• Respond to inquiries and direct requests professionally.
• Maintain documentation and handle sensitive information discreetly.

Skills

Research

Administrative support

Database reporting

Investigative support

Communication

Education

High School Diploma or GED

Tools

DCI Certification process

Job description

Compensation and Benefits

Hiring Salary Range: $41,600.00 - $48,425.00 Full Salary Range: $41,600.00 - $73,176.00 Annually

You can learn more about the benefits that the City of Greensboro offers by visiting HERE.

Work Schedule

Monday-Friday 8:00 am - 5:00 pm

About the Department

The Greensboro Police Department works to protect and serve the community through professionalism, integrity, collaboration, and accountability. Investigative teams rely on accurate information, thorough research, and timely follow up to help solve cases and support victims, witnesses, and the community.

Why You’ll Love Working With Us

• Make a difference: Your work directly supports detectives and ongoing criminal investigations.
• Put your research skills to work: Use multiple databases and information sources to uncover and verify investigative leads.
• Do meaningful work: Help organize information and follow up on leads that can move cases forward.
• Build specialized skills: Gain experience in investigative research, case management, law enforcement databases, and public safety operations.
• Work with a purpose: Become part of a team committed to serving Greensboro and helping bring investigations to resolution.

About the Role

As a Department Programs Technician (Investigative Aid), you will provide research, administrative, and investigative support to law enforcement detectives. The position requires strong attention to detail, sound judgment, discretion, and the ability to manage sensitive information while working on multiple investigations. This position is NON-EXEMPT under the Fair Labor Standards Act (FLSA).

Key responsibilities include

• Utilizing a wide range of databases and information systems to support investigative activities.
• Researching information and developing or verifying investigative leads.
• Organizing and maintaining case files and related investigative materials.
• Contacting witnesses and victims to obtain information and conduct follow up.
• Reviewing and evaluating reports and complaints to help determine appropriate next steps.
• Communicating with external agencies to verify information and investigative leads.
• Responding professionally to telephone inquiries and directing requests as appropriate.
• Maintaining accurate documentation and handling sensitive information with discretion.

The successful candidate must obtain Division of Criminal Information (DCI) Certification from the State of North Carolina within the new hire probationary period.

Potential Career Path

With experience and continued professional development, potential opportunities may include valuable experience in investigative support, research, public safety operations, and case management.

Minimum Qualifications

• High School Diploma/GED with 1+ years of experience in research, administrative, database reporting, and/or investigative support
• Valid Driver’s License
• Must obtain DCI (Division of Criminal Information) Certification from the State of North Carolina within the new hire 6-month probationary period.

Preferred Qualifications

• Bilingual (Proficient in oral and written translation)
• Experience working in Law Enforcement or the Criminal Justice system
• Division of Criminal Information Certification from the State of North Carolina