Department Programs Technician

City of Greensboro, NC; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

City of Greensboro, NC is seeking a Fire Department Programs Technician to support the Fire Training Division's administrative and logistical operations. You will be the primary contact for training center activities, manage records, and assist with recruitment processes while maintaining confidentiality and accuracy.

The role emphasizes schedule coordination, data management, and customer service in a fast-paced public-safety environment, with a Monday–Friday schedule and opportunities to

Qualifications

• 2+ years of progressively responsible administrative support experience.
• Proficiency with Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
• Experience coordinating training facilities, meeting spaces, classroom scheduling, or large-scale training events.

Responsibilities

• Serve as primary administrative contact for employees, recruits, applicants, instructors, visitors, and callers.
• Maintain accurate training records, attendance, and training information in departmental systems.
• Support firefighter recruitment by monitoring applicant activity and communications in the ATS.
• Coordinate logistics for FFATs, interviews, background appointments, and other recruitment activities.
• Prepare reports, correspondence, agendas, forms, and meeting materials.
• Coordinate classroom schedules, room setup, and training events.
• Process departmental travel requests and reimbursements per City policies.
• Maintain confidential personnel, applicant, and training information with discretion.
• Respond to inquiries with professional customer service to internal and external customers.
• Demonstrate accuracy, organizational, and interpersonal skills.

Skills

Organizational skills

Detail-oriented

Verbal/written communication

Customer service

MS Office 365

Education

High School Diploma/GED

Associate degree or higher

Tools

HR Information Systems

Job description

Be the Connection Behind the Training — Fire Department Programs Technician

The City of Greensboro Fire Department is seeking an organized, customer-focused professional to support the operations of its Fire Training Division. As the Fire Department Programs Technician, you will be the customer point person for the public safety training facility, supporting recruitment processes, records, communications, and administrative operations to run smoothly. This is an opportunity to work in a fast-paced public safety environment where your attention to detail and ability to connect with people directly will contribute to the success of firefighters and the department.

The Greensboro Fire Department is dedicated to protecting lives, property, and the community through emergency response, fire prevention, training, education, and preparedness. The Fire Training Division plays a critical role in preparing firefighters and recruits to meet the demands of the profession through academies, continuing education, skills development, and professional training.

Compensation and Benefits:

Estimated Hiring Salary Range: $41,600.00 - $53,806.00 Full Salary Range: $41,600.00 - $73,176.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule: Monday-Friday 8:00 am - 5:00 pm

The Why You’ll Love Working With Us:

• Make an impact: Support the training and development of the professionals who protect Greensboro every day.
• Every day is different: Balance facility scheduling, customer service, records management, and administrative responsibilities.
• Work with people: Interact with firefighters, recruits, applicants, instructors, City employees, partner agencies, and members of the public.
• Build valuable skills: Gain experience with recruitment systems, training databases, travel administration, records management, and public-sector operations.
• Be part of a mission-driven team: Your work directly supports public safety and the City’s commitment to serving the community.

About the Role:

The Fire Department Programs Technician provides administrative and logistical support for the Fire Department Training Division and serves as a primary point of contact for the Training Center. This position requires someone who can manage competing priorities, protect confidential information, communicate effectively, and provide dependable service in a busy environment. This job is Non-Exempt and is subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

Key responsibilities include:

• Serving as a primary administrative contact for employees, recruits, applicants, instructors, visitors, and callers.
• Maintaining accurate training records, attendance, and training information in departmental systems.
• Supporting firefighter recruitment by monitoring applicant activity and preparing communications through the City\'s Applicant Tracking System (ATS).
• Coordinating logistics and communications for Firefighter Ability Tests (FFATs), interviews, background appointments, and other recruitment activities.
• Preparing reports, correspondence, agendas, forms, meeting materials, and other departmental documents.
• Coordinating classroom schedules, room setup, meeting coordination, and other training events.
• Coordinating departmental travel requests and reimbursements, ensuring timely and accurate processing within City policies and approved budgets.
• Maintaining confidential personnel, applicant, and training information with accuracy and discretion.
• Responding to inquiries and providing professional customer service to internal and external customers.
• Commitment to accuracy and attention to detail; advanced written and verbal communication, organizational, and interpersonal skills.

The ideal candidate is organized, dependable, detail-oriented, and comfortable working with people at all levels. The ability to manage multiple deadlines, learn departmental systems, protect sensitive information, and adapt to changing priorities will be essential to success in this role.

Your Potential Career Path:

This position provides a strong foundation for advancement in public-sector administration, human resources, training, and program coordination career growth opportunities.

Your Call to Action:

If you are an organized professional who enjoys helping people, coordinating details, and supporting a mission that matters, we encourage you to apply. Bring your administrative expertise to the Greensboro Fire Department and help prepare the people who protect our community every day.

Minimum Qualifications:

• High School Diploma/GED with 2+ years of progressively responsible administrative support (e.g., training program coordination, human resources support, records management) experience.
• Proficiency with Microsoft Office 365 applications, including Outlook, Word, Excel, PowerPoint, and Teams.
• Experience coordinating training facilities, meeting spaces, classroom scheduling, or large-scale training/facility events.
• Experience utilizing HR Information Systems or comparable software for maintaining data records, tracking, and/or generating reports

Preferred Qualifications:

• Associate degree or higher in Business Administration, Public Administration, Office Administration, Human Resources, or a related field.
• Experience using a public-sector Applicant Tracking System (NeoGov, Munis Applicant Tracking, PeopleAdmin, Workday, JobAps) or related ATS systems
• 2+ years of administrative support experience working in Municipal Public Safety, Fire Service, Law Enforcement, or Emergency Services
• Experience with municipal travel coordination, public sector procurement processes, and expense documentation.
• Experience supporting recruitment, hiring, onboarding, or training operations.
• Flexibility to adapt to changing program initiatives and organizational priorities.