Public Safety Training Program Manager

Children's Hospital and Health System; Milwaukee (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Children's Wisconsin is seeking a Public Safety Training Program Manager to lead the development, delivery, and oversight of security staff training. You will ensure compliance, maintain certifications, supervise trainers, and support emergency preparedness across the organization.

Primary duties include onboarding, ongoing education, and collaboration with leaders to enhance safety initiatives. The role requires strong leadership and program design skills in a hospital security environment.

Qualifications

• REQUIRED: 5+ years as a uniformed officer in healthcare security or related public safety
• 2+ years leading development and delivery of training programs in security/public safety
• PREFERRED: MBH/TCI/CI experience; supervisory experience
• Knowledge of curriculum design, training evaluation, and needs assessment

Responsibilities

• Develop, implement, and deliver onboarding, annual, and ongoing training for Security Services
• Maintain training records, certifications, and compliance documentation
• Supervise and develop trainers and instructors
• Coordinate security and workplace safety training across the organization
• Conduct needs assessments and evaluate program effectiveness
• Support emergency preparedness drills, exercises, and after-action improvements
• Coordinate external training opportunities, travel, and certification tracking
• Assist with policy, procedure development, and operational support
• Support recruitment, onboarding, and staff development

Skills

Leadership

Coaching

Communication

Presentation

Facilitation

Time management

Diversity awareness

MS Office

Education

High School Diploma, GED, or HSED

BLS - Basic Life Support Healthcare Provider

Marcus Crisis Prevention Program Trainer

FEMA ICS 100, ICS 200, and NIMS 700

Vistelar Workplace Violence Prevention Training

Associate Degree or 30 college credits in Criminal Justice or Education

Tools

Training tech platforms

Job description

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

POSITION SUMMARY

The Public Safety Training Program Manager leads the development, delivery, and oversight of training programs for Security Services staff. This role ensures training compliance, maintains certification records, supervises trainers and instructors, delivers new hire orientation and ongoing education, and partners with leaders to support staff development, emergency preparedness, and organizational safety initiatives.

SCHEDULE EXPECTATIONS

Primarily weekday business hours with flexibility to support a 24/7 operation.

May require evenings, nights, weekends, holidays, and occasional overtime.

Travel between facilities and external training locations may be required.

WHAT YOU'LL NEED

EDUCATION/ CERTIFICATION/ LICENSE

• REQUIRED: High School Diploma, GED, or HSED
• BLS - Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council
• Valid WI driver's license , acceptable driving record, ability to be insured by CHHS Carrier
• Marcus Crisis Prevention Program (MCPP) Trainer - Marcus Autism Center (or ability to obtain)
• Ability to complete FEMA ICS 100, ICS 200, and NIMS 700.
• Ability to obtain Vistelar Workplace Violence Prevention and Intervention , or equivalent Train-the-Trainer certification within one year of hire.

• PREFERRED: Associate Degree or completion of 30 college credits in Criminal Justice, Education, or a related field

EXPERIENCE

• REQUIRED: 5+ years of experience as a uniformed officer in healthcare security, corporate security, law enforcement, military, or related public safety environment
• 2+ years of experience leading the development and delivery of professional training programs, preferably within security, law enforcement, or public safety

• PREFERRED: Experience in Mental Behavioral Health (MBH), Trauma-Informed Care (TCI), and/or Crisis Intervention (CI) programming
• Prior supervisory experience
• Knowledge of organizational development, curriculum design, training evaluation, and needs assessment methodologies

PHYSICAL REQUIREMENTS

• Frequent standing, walking, and movement throughout hospital and off-site locations.
• Ability to conduct classroom, hands-on, and scenario-based training.
• Ability to demonstrate physical intervention, defensive tactics, and de-escalation techniques.
• Ability to lift and carry up to 25 pounds.
• Ability to respond to emergencies and participate in drills and exercises.
• Ability to travel between campuses and training locations.

WHAT YOU'LL DO

• Develop, implement, and deliver Security Services onboarding, annual, and ongoing training programs.
• Maintain training records, certifications, compliance documentation, and reporting.
• Supervise and develop trainers and instructors.
• Coordinate security and workplace safety training across the organization.
• Conduct training needs assessments and evaluate program effectiveness.
• Support emergency preparedness drills, exercises, and after-action improvements.
• Coordinate external training opportunities, travel, and certification tracking.
• Assist with policy and procedure development and operational support.
• Support recruitment, onboarding, performance management, and staff development.

WHAT WOULD BE HELPFUL TO KNOW

• Knowledge of security, public safety, or law enforcement operations.
• Knowledge of adult learning principles, curriculum development, lesson planning, and training delivery.
• Strong leadership, coaching, communication, presentation, and facilitation skills.
• Ability to supervise trainers, manage projects, maintain records, and monitor compliance.
• Strong critical thinking, problem-solving, organizational, and time management skills.
• Proficiency with Microsoft Office and training-related technology systems.
• Ability to work effectively with diverse populations and stakeholders.

Equal Opportunity & Diversity

Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religio