Supervisor, Public Safety (2nd Shift)

CHS Children's Hospital and Health System, Inc.; United States; On-site; USD 28,000 - 47,000; Full time

Job summary

Children’s Wisconsin is seeking an experienced Security Supervisor to oversee patrols and security staff, ensuring the safety of facilities, staff, patients, and visitors. You will assign posts, interpret policies, train personnel, and guide customer service resolutions.

The role requires 5+ years in security with supervisory experience, healthcare security background preferred, and certification timelines including DAAT training and IAHS supervisory certification.

Qualifications

• High School diploma or GED/HSED required.
• Associate degree or 30 college credits in criminal justice or related field preferred.
• DAAT or Defensive Tactics training required within 3 months of hire.
• IAHSS Supervisory Certification within 90 days of hire required.
• 5+ years of security experience; supervisory experience preferred.
• Experience in healthcare security, corporate security, law enforcement, or military service preferred.

Responsibilities

• Supervise, organize, and direct security staff engaged in patrolling and securing CW facilities and grounds.
• Plan and manage work schedules to provide adequate security coverage at all times.
• Coordinate with Security Leaders to ensure at least one Security Leader is on duty.
• Inspect facilities, staff, patients, and visitors; prepare security reports and analyses.
• Assist in development of departmental CW policies and procedures.
• Respond to emergencies and manage crowd control and related activities.
• Participate in department training programs and staff development.

Skills

Supervisory experience

Security operations

Communication skills

Report writing

Defensive tactics (DAAT)

Education

Associate degree or 30 college credits in criminal justice or related field

DAAT/Defensive Tactics training

IAHSS Supervisory Certification within 90 days

Tools

CAD

Microsoft Word

Excel

Incident Reporting software

Job description

At Children’s Wisconsin, we believe kids deserve the best. Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well‑being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country. We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country.

This is a full time, hourly position, primarily working Monday through Friday from 3:30-11:30p CST, and occasional weekends.

Job Summary

Responsible for supervising, overseeing, organizing, and directing the work of security staff engaged in patrolling and securing Children's Wisconsin facilities, grounds and personnel. In doing so, assigns personnel to posts or patrol, interprets CW policies and procedures, trains, equips and directs security personnel and guides internal and external customer service issues towards positive resolution.

Essential Functions

• Coordinates, supervises, and reviews the work of security personnel engaged in patrolling and securing CW facilities, grounds.


• Plans and prepares work schedules and priorities to provide adequate security coverage at all times, makes work assignments and reassigns personnel in response to staffing shortages, emergencies, or unusual incidents.


• Coordinates schedule with Security Leaders, on own or other shifts, to assure that at least one Security Leader is on duty at all times.


• Inspects and monitors security of hospital facilities, staff, patients, and visitors, and prepares regular and special reports and analyses of security activities.


• Assists in development of departmental or CW policies and procedures.


• Reviews and approves security incident reports or notes, and directs security personnel to provide additional information or investigate further as necessary.


• Performs work of security staff in response to workload and scheduling demands.


• Patrols (by foot or patrol vehicle) assigned areas of facilities and grounds according to established schedule and investigates unusual occurrences.


• Interfaces with Director, Manager, and other CW leaders on a regular basis to assure thorough communication and coordination with department activities.


• Responds to emergency situations of various types.


• Responses may include activities such as crowd control, disturbance resolution, verbal and physical intervention, firefighting duties and other activities of a similar nature, including subsequent appearances in court, hearings or chambers as requested.


• Serves as a member of the department training program.


• Assists in the development and instruction of various training programs Performs people management responsibilities for employees which may include but is not limited to: employee engagement, recruitment, performance management and development.

People Management Responsibility

Performs people management responsibilities for employees which may include but is not limited to: employee engagement, recruitment, performance management and development.

People Management Responsibility

Performs people management responsibilities for employees which may include but is not limited to: employee engagement, recruitment, performance management and development.

Education

• High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED) required.


• Associate's Degree preferred or completion of 30 college credits in criminal justice or equivalent field of study preferred.


• Currently certified or successfully complete departmental training in Defensive and Arrest Tactics (DAAT) or Defensive Tactics for Security (DTS) within 3 months of hire required.


• Completion of the International Association of Healthcare Security and Safety (IAHSS) Supervisory Certification within 90-days of hire required.

Experience

• 5+ years previous security experience required.


• Supervisory work experience preferred.


• Experience as a uniformed security officer in healthcare security, corporate security, law enforcement, and/or military service preferred.

Knowledge, Skills and Abilities

• Ability to successfully complete all required introductory and annual competency training processes.


• Requires the ability to analyze problems and determine appropriate methods and proper sequence of work to ensure security of all staff, patients, and visitors, and prepare comprehensive reports.


• Strong interpersonal, written, and verbal communication skills necessary in order to effectively supervise assigned personnel and to interact with variety of hospital staff, patients, and visitors under potentially stressful situations.


• Strong computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel, Access, CAD, Incident Reporting, etc.) inspect and monitor security of hospital facilities, staff, patients, and visitors, and prepare regular and special reports.


• Requires an acceptable driving record, ability to be insured by CHHS carrier.

Licenses and Certifications

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required License Driver's License - State of Wisconsin required.

Children’s Wisconsin is an equal opportunity / affirmative action employer.

We are committed to creating a diverse and inclusive environment for all employees.

We treat everyone with dignity, respect, and fairness.

We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.

Certifications/Licenses

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council within 90 Days required License Driver's License - State of Wisconsin Dedicated solely to the health and well-being of children We are the region's only independent healthcare system dedicated solely to the health and well-being of children. In Milwaukee and throughout the state, we provide kids and their families a wide range of care and support - everything from routine care for ear aches or sore throats to life saving advances and treatment options. Our academic partner, The Medical College of Wisconsin, brings many of the nation's most well‑respected doctors to our team. Together we work to ensure that every child and family we serve receives nothing but the best. Learn more about our affiliation with the Medical College of Wisconsin and the power of academic medicine.