Public Safety Telecommunicator - Police

Grandview, MO; Grandview (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Full-Time Public Safety Telecommunicator to join their dynamic team. This role involves receiving and dispatching emergency calls, operating critical databases, and providing essential support to emergency services. Ideal candidates will possess strong decision-making skills, the ability to work under pressure, and a commitment to community service. With a focus on diversity and inclusion, this position offers a supportive environment where your contributions will make a real difference. If you're ready to take on a challenging yet rewarding role, this opportunity is perfect for you.

Benefits

100% City Funded Pension Plan

Aetna Health Plan

Dental and Vision Insurance

Tuition Assistance Program

Employee Wellness Program

Discounted Fitness Membership

Generous Paid Time Off

On-site Physical Fitness Equipment

Qualifications

• High school diploma required; typing 25 WPM minimum.
• Police/Emergency Services dispatch experience preferred.

Responsibilities

• Receive and dispatch emergency and non-emergency requests.
• Operate and maintain criminal justice databases.

Skills

Typing

Data Entry

Decision-Making Under Pressure

Oral Communication

Bilingual (desired)

Education

High School Diploma or Equivalent

Tools

Computer Operation

Telecommunications Equipment

Job description

The City of Grandview is now accepting applications for Full-Time Public Safety Telecommunicator for Police Services. The incumbent must be able to perform: transcription; typing 25 WPM; data entry; word processing; computer operation; use of modern Department equipment. The ideal candidate will be capable of assertively taking command of situations in a sensitive yet straightforward manner, while showing consideration and respect to others, and will have the ability to deal with stressful and pressured situations in an efficient and controlled manner. Candidates must demonstrate good decision-making skills under pressure, work with minimum direct supervision, and be a team player with a positive attitude. Here, at the City of Grandview, we work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

This position requires 12-hour shifts to include nights, weekends, and holidays.

Job Responsibilities (Include, but not limited to)

• Receive requests for emergency and non-emergency services. Obtain sufficient information to determine the appropriate agency, and if emergency or administrative action needs to be taken.
• Dispatch and direct emergency personnel, consider call priority, availability and the number and types of personnel needed.
• Monitor and coordinate departmental and inter-agency activities.
• Operate, maintain, and validate data in local, state, national, and international computerized criminal justice databases.
• Solicit informational responses, coordinate and communicate responses and monitor ongoing activities to upgrade information received by field units as well as to enhance officer safety.
• Organize, catalog, maintain, and tabulate Departmental files and records.
• Perform collateral duties and special assignments at the direction or request of Departmental Supervisors.
• Operate and provide first line maintenance and perform preliminary diagnostics on all telecommunications and office equipment located in the Dispatch Center.
• Provide on-the-job training for new tele-communicators and other departmental personnel designated for training.
• Exercise discretion in a manner consistent with Departmental Policy and Procedures.
• All other duties as assigned.

Minimum Qualifications

High school diploma or equivalent, proficient keyboard data entry, along with the ability to deal effectively and positively with the public. Must be able to type 25 words a minute minimum. Police/Emergency Services dispatch experience highly preferred but will train motivated candidates with excellent oral communication skills to work in a fast-paced, multi-task environment. Must be able to recognize forced whisper at 5 feet with correction. Bilingual desired but not required.

Process

Extensive selection process includes a proficiency test, preliminary interview, typing test, oral board interview, background investigation, credit check, and polygraph exam. Post-offer exam includes psychological exam, drug screen, and hearing test. We have one immediate opening; other successful candidates will be placed on a list for future vacancies.

Physical Demands

Mobility to work in a standard office environment, use standard office equipment and attend off-site meetings. On an intermittent basis, sit at a desk for long periods of time; intermittently walk, stand, bend, squat, twist, and reach while performing office duties. Manual dexterity to use standard office equipment and supplies. Vision to read handwritten and printed material and a computer screen; hearing and speech to communicate in person and by telephone; ability to lift and carry items weighing up to 25 pounds such as files, manuals, or equipment.

Pay and Benefits

Starting at $20.00 an hour with a Career Development Program of progressive steps of 8% to Telecommunicator II and 8% to Master Telecommunicator. Grandview has an excellent benefits package including 100% City funded L6 LAGERS pension plan, Aetna Health plan, Dental and Vision, Deferred Compensation and generous paid time off benefit; on-site physical fitness equipment; discounted fitness membership to a state-of-the-art community center; tuition assistance program; and employee wellness program.

To Apply

Send cover letter and resume via email to [e-mail] or in-person at City Hall 1200 Main St., Grandview, MO 64030. Complete an application online. Eligible candidates will be notified by email of a written test date. Contact Recruiter Sgt. Jacob Gross at [phone] or [e-mail].