Public Safety Telecommunicator - Life-Saving Dispatcher

Brevard County Sheriff's Office; Florida; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Vacation accrual

Sick leave

Holidays

Personal leave

Medical insurance

Retirement plan

Tuition reimbursement

Uniforms

Boot allowance

Job summary

The Brevard County Sheriff's Office is hiring a Public Safety Telecommunicator in Florida. This critical role serves as the primary link between the public and emergency services, triaging calls, guiding callers, and coordinating first responders through radio communications to safety on high-risk incidents.

The position requires a high school diploma, Florida driver’s license, successful CritiCall and pre-employment testing, and eventual CIJS certification within six months.

Qualifications

• Requires a high school diploma or equivalent.
• Requires a valid Florida Driver’s License.
• Must pass a typing test of 35 wpm and successfully complete the CritiCall Pre-Employment test.
• Must pass the Florida Department of Health’s Public Safety Telecommunicators exam within 12 months of hire.
• Must obtain CIJS Basic Certification within six months of hire.
• Dependable, self-motivated and team-oriented individual with a desire to provide service to the community.
• Requires the ability to properly respond to crisis situations requiring quick decisions.

Responsibilities

• Utilizes training and policies, prioritizes emergency and non-emergency calls received via multiple technological platforms (landline telephone, wireless device, text message, automated data, and various other communications devices and tools)
• Screens caller information and analyzes data swiftly to determine the nature of the incident, required resources and scene safety.
• Interprets automatic number and automatic location data provided by the emergency communications phone system, along with the mapping software, to verify caller location.
• Controls the call, provides pre-arrival instructions and de-escalation techniques during life or death situations.
• Quickly processes and accurately documents information using a variety of highly skilled systems across five to eight computer monitors.
• Ascertains appropriate resources required and coordinates with surrounding agencies to dispatch field first responders.
• Dispatches field first responders and controls radio traffic using a highly sophisticated radio system. Responsible for communicating pertinent details to field first responders, coordinating responses with surrounding agencies, making appropriate notifications and monitoring and acknowledging radio channel(s).
• Keeps track of activities utilizing a computer aided dispatch system and handles requests from field first responders by recording incident data.
• Ability to remain calm, vigilant and able to adjust to rapidly changing situations.

Skills

Typing 35 wpm

CritiCall test

Education

High school diploma or equivalent

Florida Driver’s License

CIJS Basic Certification

Job description

The Brevard County Sheriff's Office is hiring a Public Safety Telecommunicator in Florida. This critical role serves as the primary link between the public and emergency services, triaging calls, guiding callers, and coordinating first responders through radio communications to safety on high-risk incidents.

The position requires a high school diploma, Florida driver’s license, successful CritiCall and pre-employment testing, and eventual CIJS certification within six months.