Public Safety Telecommunicator

University of North Carolina at Greensboro; Greensboro (NC); On-site; USD 49,000 - 51,000; Full time

Job summary

University of North Carolina at Greensboro is seeking a Public Safety Telecommunicator for the Police Department. The role involves answering calls, dispatching officers, monitoring alarms and camera systems, and maintaining logs.

Duties include issuing building keys, coordinating emergency alerts, and ensuring safety across campus. Qualified candidates will have a high school diploma or equivalent and must obtain DCI/NCIC operator certification or the ability to do so within the required

Qualifications

• High school diploma or equivalent and the ability to perform the work.
• Certification as a DCI computer operator or ability to obtain within 45 days of employment.
• Some positions may require Basic Telecommunicator Certification within one year of employment.

Responsibilities

• Answer all phone calls and radio transmissions.
• Dispatch officers and emergency units as needed.
• Maintain logs of all activities and calls.
• Monitor campus alarms, cameras, and notification systems.
• Issue building keys and coordinate with security staff.

Skills

Telecommunicator experience

Radio communications

Excellent communication

Education

High School diploma or equivalency

Tools

DCI/NCIC terminals

Job description

Requisition Number

S3174

Position Number

003965

Position Classification Title

Pub Saf Telecommunicat (Metro)

Functional Title

Public Safety Telecommunicator

Position Type

Staff

University Information

Located in North Carolina’s third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal — helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University’s 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The UNCG Police Department is committed to providing the highest level of campus law enforcement services available. Our officers and employees are highly trained and dedicated individuals whose personal mission is to make sure campus community’s experience at UNCG is not only memorable and successful, but also safe. We are counting on everyone to not only take responsible for their own safety but the safety of others. The police department offers these and other programs to help our Spartans achieve a safe and secure community.

Position Summary

Answer and handle all incoming calls to the PD, dispatching officers and security as needed; maintain constant communication with officers in the field providing information and monitoring their safety; operate and maintain DCI/NCIC terminals determining validity of drivers’ licenses, registrations and wanted info; maintain and handle emergency systems on the university campus to include alarms, camera systems, and telephone and radio recording devices; maintain an accurate log of all activities and calls; issue building keys to appropriate personnel on campus keeping a photo record of key distribution, issue emergency alerts via the university-wide notification system, monitor campus building access software.

Minimum Qualifications

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Note: This is a generalized representation of positions in this class and is not intended to identify essential work functions per ADA. Examples of competencies are primarily those of the majority of positions in this class, but may not be applicable to all positions.

Preferred Qualifications

• Prior telecommunicator experience.
• Advanced computer knowledge and excellent organizational skills.
• Knowledge and/or experience in radio communications, computer software, and law enforcement practices.
• Excellent oral and written communication skills.

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Special Instructions to Applicants

Applicants are required to upload a list of at least three (3) professional references that includes:

1. Name,
2. Company Name,
3. Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One (1) of those references will need to be a current or previous supervisor.
4. Email Address
5. Contact Phone Number

Recruitment Range

$48,720 – $50,669

Org # – Department

Public Safety & Police - 57001

Work Hours of Position

6:30 pm to 6:30 am or 10:00 am to 10:00 pm or 2:00pm to 2:00 am or 6:30 am to 6:30 pm

Number of Months per Year

12

Job Family

Law Enforcement & Public Safety

Career Banded Title

Pub Saf Telecommunicat (Metro)

Open Date

11/02/2026

Close Date

11/22/2026

FTE

1.000

FLSA

Non-Exempt

Key Responsibility

Maintain a communication center keeping the flow of communication between the public and the police officers running smoothly by use of telephones, DCI terminals, and two separate radio systems.

Essential Tasks

• Answer all phone calls and radio transmissions.
• Dispatch officers and emergency units (fire and rescue).
• Handle walk in traffic by listening to their problems and connecting them with a police officer.
• Monitor radio transmissions from other police departments that could affect our campus.
• Maintain an awareness of location of officers at all times providing back up support from other officers as needed.

Key Responsibility

Maintains an accurate and complete log of all activities related to any call, contact and/or transmission received by the department.

Essential Tasks

• Enter all data from phone calls or radio transmissions into Southern Software Computer-aided Dispatch.
• Copy data from DCI/NCIC into CAD.
• Enter officers disposition and codes used for closing calls.
• Creates and maintains paperwork and files pertaining to wanted persons, stolen property, towed vehicles and any subject trespassed by the department or university.

Key Responsibility

Monitors all DCI transmissions dispatching appropriate information to all police officers; obtains and provides supporting documents needed to issue or serve warrants or make arrests.

Essential Tasks

• Retrieves information from DCI and dispatches to all officers if applicable.
• Search for warrant and arrest information on all hits through the DCI and verifying warrant and arrest information with appropriate Police Department.
• Uses Banner to research needed and requested information for the officers on students and/or faculty.
• Issue BOLO’s.

Key Responsibility

Maintains and handles emergency systems in communications implementing Emergency Notification System as required and needed.

Essential Tasks

• Responds to all alarms, dispatching officers and contacting University departments.
• Monitors the camera systems and makes notifications as appropriate and necessary.
• Monitors telephone/radio recording making sure the system is constantly operational.

Physical Effort

Hand Movement-Repetitive Motions - F, Hand Movement-Grasping - O, Finger Dexterity - F, Reading - C, Writing - F, Hearing - C, Talking - C, Sitting - C, Lifting-0-30 lbs. - O

Work Environment

Inside - C