Rentals Supervisor

Summit at Snoqualmie; Snoqualmie Pass (WA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Ally Health

401(k) match

Job summary

Summit at Snoqualmie is hiring a Rental Supervisor to oversee rental operations and ensure a high-quality guest experience. You will train technicians, manage staff, and optimize daily workflows to speed service and maintain safety. Duties include supervising up to 25 employees, coordinating inventory, and resolving guest questions with a focus on efficiency and safety.

The role emphasizes leadership, clear communication, and proactive problem solving in a fast-paced resort environment.

Qualifications

• Directly supervise up to 25 employees in the Rental Shop(s).
• Strong leadership and people-management abilities.
• Exceptional communication and organizational skills.
• Must be 18 years or older and able to pass binding certifications.
• Experience in ski/snowboard rental operations is a plus.

Responsibilities

• Lead daily floor operations and supervise rental staff during shifts.
• Assign workstations, tasks, and inventory-related duties.
• Oversee inventory, loss prevention, and accurate reporting.
• Maintain guest flow, resolve escalated concerns, and coordinate with others.
• Coach staff in real-time to ensure safe, high-quality guest experiences.

Skills

Staff supervision

Leadership

Communication

Organizational skills

Guest experience focus

Job description

Ride for free all season long!!

The Rental Supervisor is responsible for overseeing rental operations to ensure a high-quality experience for guests. This role requires strong organizational skills, efficient management, and preparing a staff of well-trained technicians who prioritize guest experience.

Overview

Ride for free all season long!! The Rental Supervisor is responsible for overseeing rental operations to ensure a high-quality experience for guests. This role requires strong organizational skills, efficient management, and preparing a staff of well-trained technicians who prioritize guest experience.

Come work and play at Seattle's home mountain, the Summit at Snoqualmie. Located an hour from Seattle, at the junction where the Pacific Crest Trail crosses Interstate 90. With summer activities ramping up with spectacular Mountain Biking trails and Scenic Lift Rides, there is a lot to do all year long.

Responsibilities

Job duties may include, but are not limited to:

Long Term Thinking

• Train Rental Shop employees on the use of tech stations to fit equipment and adjust bindings per manufacturer specifications and best practices, producing a fun and safe day on the snow for guests.
• Maintain an organized system for retaining accident documentation and release of liability forms.

Excellence in Execution

• Lead daily floor operations and supervise rental staff during assigned shifts, assigning workstations and daily responsibilities.
• Prioritize and assign employees various Rental Shop tasks such as inventory management, cleaning, and special projects.
• Responsible for daily inventory and sales reporting to maximize revenue and reduce shrink, and support accurate inventory counts and equipment organization.

Attitude is Everything

• Demonstrate excellent communication skills with employees and guests at all levels, both verbally and in writing.
• Communicate operational issues promptly to the Assistant Manager or Manager.

Develop Great People

• Through attracting and retaining top talent, ensure the Rental Shop is properly staffed according to guest needs.
• Coach employees during daily operations, providing real-time guidance and support.

Serve First

• Handle escalated guest complaints and special requests effectively and resolve routine guest concerns promptly and professionally.
• Monitor guest wait times and workflow to keep the guest experience fast and smooth, especially during peak periods.
• Coordinate with other departments to optimize guest flow and experience.

Qualifications

What we are looking for:

Required

• Ability to directly supervise up to 25 employees in the Rental Shop(s).
• Strong leadership and people-management skills.
• Exceptional communication and organizational abilities.
• Must be 18 years or older.
• Certification by binding manufacturers through The Summit at Snoqualmie is required within 7 days of starting.
• Certification from U.S. binding companies (e.g., Marker, Salomon, Look, Tyrolia) must be obtained within the first 14 days of employment.

Preferred

• Previous experience in ski/snowboard equipment and rental operations.
• Knowledge of current winter sports equipment trends and technology.

Wage And Benefit Info

The wage range for this positions is: from $26.00-29.00/hr DOE

This is a non-benefited role.

All individuals may contribute to the 401(k). An employee must work 1,000 hours in a calendar year to qualify for the discretionary match (there is a 2 year vesting cliff).

All individuals accrue sick time at 1 hour per 40 hours worked to a maximum of 64 hours per year.

All Team Members may participate in our Ally Heath benefit. It gives fast and easy access to Telemedicine and Mental Health appointments. It covers all family members and there are no copays or deductibles. It is a $4 deduction each week.

It is the policy of Boyne Resorts to recruit, hire and promote in all job classifications and shall not discriminate with regard to race, color, national origin, religion, ancestry, sex, age, sexual orientation, gender identity, disability, veteran status, or any other non-merit factor. Boyne Resorts is committed to valuing individual diversity in the workplace by reaching beyond stereotypical views and using the strengths and different perspectives and unique backgrounds that each person offers. Even more importantly, Boyne Resorts embraces and derives value from the diverse views that each individual brings.