Medical Customer Service

BioLife Plasma Services; Mount Pleasant (WI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated individuals for a Medical Customer Service role. In this part-time position, you will play a vital role in ensuring donor safety and comfort while collecting life-saving plasma. Your responsibilities will include screening donors, recording vital signs, and managing donor information. This role offers a supportive environment with opportunities for career growth and comprehensive benefits. If you are passionate about customer service and making a difference in people's lives, this opportunity is perfect for you.

Benefits

Comprehensive Benefits

401(k)

Paid Time Off

Medical/Dental Insurance

Qualifications

• Experience in customer or patient-facing roles is helpful.
• Ability to walk and/or stand for entire shifts.

Responsibilities

• Answer phones and greet donors focusing on their safety.
• Screen donors, record vital signs, and maintain accurate records.

Skills

Customer Service

Phlebotomy

Record Keeping

Vital Signs Measurement

Education

High School Diploma or Equivalent

Tools

Donor Information System

Job description

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Job Description

Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers.

About The Role

Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a plasma donor screener and perform phlebotomy to support plasma center operations.

How You Will Contribute

• You will answer phones, greet donors, and focus on their safety and the safety of our team.
• You will screen donors, record vital signs, and finger stick results.
• You will use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• You will identify operational opportunities for improvement and initiate process changes following company procedures.
• You will work various shifts, including weekends and holidays, to support donors.

What You Bring To Takeda

• High school diploma or equivalent.
• Ability to walk and/or stand for entire shifts.
• Willingness to work evenings, weekends, and holidays.
• Physical ability to lean, bend, stoop, crouch, and reach.
• Ability to lift up to 5 lbs., and occasionally up to 32 lbs., rarely 50 lbs.
• Fine motor skills, depth perception, and hearing ability.
• Prolonged glove wear due to exposure to bloodborne pathogens.
• Experience in customer or patient-facing roles is helpful.

What Takeda Can Offer You

We support you while you focus on our donors. We offer career growth opportunities, comprehensive benefits including retirement, medical/dental, family leave, disability insurance, and more, in a friendly environment.

More About Us

Takeda is transforming patient care with innovative pharmaceuticals and support programs. We foster an inclusive, collaborative workplace committed to Better Health and a Brighter Future.

Compensation and Benefits

Starting hourly wage: $17.00, with potential incentives and benefits such as insurance, 401(k), paid time off, and more, aligned with local laws.

EEO Statement

Takeda is committed to diversity and equal employment opportunities for all employees and applicants, regardless of protected characteristics.

Location

USA - WI - Mount Pleasant - Dura

Job Details

• Worker Type: Employee
• Worker Sub-Type: Regular
• Time Type: Part time
• Exempt Status: No

Additional Information

• Seniority Level: Entry level
• Employment Type: Part-time
• Job Function: Other
• Industry: Pharmaceutical Manufacturing