Public Safety Response Coordinator

Sowela Technical Community College; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Retirement benefits

Medical insurance

Supplemental insurances

Tax Saver Plan

Holidays and leave benefits

Employee Assistance Program

Job summary

Baton Rouge Community College seeks a Public Safety Response Coordinator to manage emergency communications, monitor CCTV across BRCC sites, and coordinate with officers and first responders. The role requires attention to detail and strong interpersonal skills.

The position involves maintaining CAD logs, ensuring compliance with NCIC policies, and providing public-safety desk support. Strong teamwork and reliability are essential for service continuity and campus safety.

Qualifications

• Associate degree or two years of relevant experience, or a higher school diploma with four years of relevant experience.
• Experience in handling emergency communications and public safety operations.
• Familiarity with NCIC/State Police procedures and record-keeping.

Responsibilities

• Coordinate emergency responses and inform officers of incidents.
• Monitor CCTV systems across BRCC locations and document outages or irregularities.
• Enter call information into CAD and maintain accurate logs.
• Assist with producing reports and coordinating with first responders and other agencies.
• Provide customer-service support at the public safety desk as needed.

Skills

Written & oral communication

Interpersonal skills

Teamwork

Education

Associate’s degree in criminal justice or related field

Tools

Word processing software

Spreadsheets

Database software

Job description

Public Safety Response Coordinator Job no: 495673 Closes: Work Type: Staff Full-Time Locations: Baton Rouge, LA Categories: Campus Police, Safety & Security, Administrative Support

Public Safety Response Coordinator

Baton Rouge Community College (BRCC)

Baton Rouge, Louisiana

Ensuring Excellence in Service, Coordinating Effective Emergency Response, Supporting Community Safety

Under general supervision, the Public Safety Response Coordinator position performs a variety of complex functions, which includes, but not limited to entering and accessing real-time information into the computer-aided dispatch (CAD) System,), operate & monitor closed-circuit television (CCTV) System at all BRCC Locations, acts as the point of contact with the general public for emergency situations, accidents, complaints, etc., receive and respond to requests from enforcement officers/agents. The incumbent is also required by the National Crime Information Center (NCIC) and the Louisiana State Police to obtain credentials in accessing and adhering to Terminal Operator Certification Program Guidelines to meet the terminal operator certification and recertification requirement within six months of employment.

Key Responsibilities

40% Response Coordination

• Inform Officers of complaints that need to be investigated and transmit all information necessary to ensure safety of officers and the BRCC Community.
• Receives and analyzes emergency and non-emergency calls for service; prioritize the calls.
• Handles complex calls and responds to general public complaints and inquiries.
• Receives and transmits messages over two-way radio equipment, telephone, computer equipment and teletype concerning crimes, and police emergencies.
• Maintains the location of officers and security guards on duty. Dispatches officers as necessary to investigate complaints. Alert the nearest officer and relay the information.
• Coordinates with wreckers, ambulances, & other first responders to BRCC Locations as needed. Relays pertinent information in a factual and concise manner.
• Enters all call information into the CAD (Computer Aided Dispatch) system.

30% Operate & Monitor CCTV (Closed-circuit television).

• Review, monitor, retrieve video footage daily at all BRCC Locations. Report outages, triage inoperable views, and burn video footage as needed.
• Researches and analyzes discrepancies and burns video footage as needed.
• Ensures required authorization and documentation is obtained before releasing video footage to the District Attorney (DA) and/or other Law Enforcement Agencies requesting video footage.
• Communicates with appropriate personnel and/or departments relative to video footage reviewed & provides reports as needed.
• Works with Supervisors to ensure all dates, time, and location of incidents identified are secured in a timely manner. Provides support for police officers and local law enforcement in timelines.

10% Maintenance

• Submit work orders and help desk tickets as needed. Complete spreadsheet when Emergency Equipment is assessed at BRCC Locations.

10% Customer-Service Representative

• Work Customer-Service Area to assist with parking decals and BRCC IDs for students, employees, visitors, vendors, etc.

5% NCIC & Compliance

• Complies with federal, state, and local laws, regulations, college, and departmental policies. Maintains proper record keeping and daily logs of radio and teletype activities, update desk log during communications.
• Operates computer terminals to obtain vehicle and criminal record information.
• Checks for stolen vehicles, stolen license plates, wanted people, and invalid drivers' licenses through State Police and N.C.I.C. computers.
• Maintains wrecker slips and towing information

5% Other duties as assigned

Minimum Qualifications

Education

• Associate’s degree in criminal justice or any related field.

Experience

• Two (2) years of relevant experience; or
• An associate’s degree in Criminal Justice or a related field in lieu of the required experience; or
• A high school diploma with four (4) years of relevant experience.

Knowledge, Skills, & Abilities

Advanced:

• Written and oral communication skills
• Ability to work well with others
• Interpersonal skills and the ability to handle sensitive and confidential information.

Proficient:

• Working knowledge of computer word processing, spreadsheet, and database software applications.
• Organizational & time management skills
• Attention to detail, time management, and organization to ensure accuracy and timeliness.

Preferred Experience

• 2 years' experience with Public Safety, Security, NCIC, Law Enforcement, Communications or a related field.

Benefits:

• retirement
• multiple medical insurance options
• supplemental insurances (dental, term life, disability, accident, vision, etc.)
• Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses)
• holidays (14 per year, typically includes longer break at Christmas)
• generous annual (vacation) and sick leave benefits
• Employee Assistance Program

Specific benefits depend on job category, percent effort, and length of employment.

Why Join BRCC?

Baton Rouge Community College offers a collaborative work environment, a commitment to employee development, and the opportunity to support the mission of student success through strong institutional operations.

Passing pre-employment criminal background screen is required as a condition of employment.