Public Safety Response Coordinator

The Chronicle Of Higher Education, Inc.; Baton Rouge (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Job summary

Baton Rouge Community College (BRCC) is seeking a Public Safety Response Coordinator to support real-time incident response, CCTV monitoring, and field communications across BRCC locations. Under supervision, you will operate CAD systems, coordinate with officers and first responders, and serve as a critical link between the public and security personnel.

This role requires an associate degree or equivalent experience, strong written and verbal communication, and the ability to manage multiple

Qualifications

• Associate’s degree in criminal justice or a related field is required.
• Two (2) years of relevant experience; or an associate’s degree in Criminal Justice or a related field in lieu of the required experience; or a high school diploma with four (4) years of relevant experience.

Responsibilities

• Inform Officers of complaints and transmit information to ensure safety of officers and BRCC Community.
• Receives and analyzes emergency and non-emergency calls for service; prioritize the calls.
• Operates CAD system and CCTV to monitor BRCC locations and secure incidents.
• Maintains daily logs and records and coordinates with first responders as needed.
• Complies with NCIC, state police, and other agencies; handles sensitive information with discretion.

Skills

Written & oral communication

Interpersonal skills

Confidential information handling

Time management

Office software

Education

Associate’s degree in criminal justice or related field

Tools

Word processing

Spreadsheets

Database software

Job description

• Job no: 495673
• Closes:
• Work Type: Staff Full-Time
• Locations: Baton Rouge, LA
• Categories: Campus Police, Safety & Security,Administrative Support

Public Safety Response Coordinator

Baton Rouge Community College (BRCC)

Baton Rouge, Louisiana

Ensuring Excellence in Service, Coordinating EffectiveEmergency Response, Supporting Community Safety

Under general supervision, the Public Safety ResponseCoordinator position performs a variety of complex functions, whichincludes, but not limited to entering and accessing real-timeinformation into the computer-aided dispatch (CAD) System,),operate & monitor closed-circuit television (CCTV) System atall BRCC Locations, acts as the point of contact with the generalpublic for emergency situations, accidents, complaints, etc.,receive and respond to requests from enforcement officers/agents.The incumbent is also required by the National Crime InformationCenter (NCIC) and the Louisiana State Police to obtain credentialsin accessing and adhering to Terminal Operator CertificationProgram Guidelines to meet the terminal operator certification andrecertification requirement within six months of employment.

Key Responsibilities

40% Response Coordination

• Inform Officers of complaints that need to be investigated andtransmit all information necessary to ensure safety of officers andthe BRCC Community.
• Receives and analyzes emergency and non-emergency calls forservice; prioritize the calls.
• Handles complex calls and responds to general public complaintsand inquiries.
• Receives and transmits messages over two-way radio equipment,telephone, computer equipment and teletype concerning crimes, andpolice emergencies.
• Maintains the location of officers and security guards on duty.Dispatches officers as necessary to investigate complaints. Alertthe nearest officer and relay the information.
• Coordinates with wreckers, ambulances, & other firstresponders to BRCC Locations as needed. Relays pertinentinformation in a factual and concise manner.
• Enters all call information into the CAD (Computer AidedDispatch) system.

30% Operate & Monitor CCTV (Closed-circuittelevision).

• Review, monitor, retrieve video footage daily at all BRCCLocations. Report outages, triage inoperable views, and burn videofootage as needed.
• Researches and analyzes discrepancies and burns video footageas needed.
• Ensures required authorization and documentation is obtainedbefore releasing video footage to the District Attorney (DA) and/orother Law Enforcement Agencies requesting video footage.
• Communicates with appropriate personnel and/or departmentsrelative to video footage reviewed & provides reports asneeded.
• Works with Supervisors to ensure all dates, time, and locationof incidents identified are secured in a timely manner. Providessupport for police officers and local law enforcement intimelines.

10% Maintenance

• Submit work orders and help desk tickets as needed. Completespreadsheet when Emergency Equipment is assessed at BRCCLocations.

10% Customer-Service Representative

• Work Customer-Service Area to assist with parking decals andBRCC IDs for students, employees, visitors, vendors, etc.

5% NCIC & Compliance

• Complies with federal, state, and local laws, regulations,college, and departmental policies. Maintains proper record keepingand daily logs of radio and teletype activities, update desk logduring communications.
• Operates computer terminals to obtain vehicle and criminalrecord information.
• Checks for stolen vehicles, stolen license plates, wantedpeople, and invalid drivers' licenses through State Police andN.C.I.C. computers.
• Maintains wrecker slips and towing information

5% Other duties as assigned

Minimum Qualifications

Education

• Associate’s degree in criminal justice or any relatedfield.

Experience

• Two (2) years of relevant experience; or
• An associate’s degree in Criminal Justice or a related fieldin lieu of the required experience; or
• A high school diploma with four (4) years of relevantexperience.

Knowledge, Skills, & Abilities

Advanced:

• Written and oral communication skills
• Ability to work well with others
• Interpersonal skills and the ability to handle sensitive andconfidential information.

Proficient:

• Working knowledge of computer word processing, spreadsheet, anddatabase software applications.
• Organizational & time management skills
• Attention to detail, time management, and organization toensure accuracy and timeliness.

Preferred Experience

• 2 years' experience with Public Safety, Security, NCIC, LawEnforcement, Communications or a related field.

Benefits:

As a member of the Louisiana Community and Technical College System, BRCC has an attractive benefits package with a wide variety of benefit options. Benefitsoffered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some childcare and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program.Specific benefits depend on job category, percent effort, and length of employment.

Why Join BRCC?

Baton Rouge Community College offers a collaborative workenvironment, a commitment to employee development, and theopportunity to support the mission of student success throughstrong institutional operations.

Passing pre-employment criminal background screen isrequired as a condition of employment.