Public Safety Officer

Hartford HealthCare Medical Group; Farmington (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading healthcare provider as a Public Safety Officer, where you will ensure the safety and security of patients, visitors, and staff. Your role includes conducting safety training, responding to incidents, and collaborating with law enforcement. We value critical thinking, attention to detail, and exceptional customer service. Enjoy a fulfilling career with opportunities for growth and a competitive benefits program.

Qualifications

• One year of relevant experience required.
• Valid driver’s license and CT Guard Card required.

Responsibilities

• Provide customer service and ensure safety for patients and visitors.
• Conduct on-site safety training and risk assessments.
• Respond to security incidents and manage hazardous situations.

Skills

Critical thinking

Customer service

Problem solving

Attention to detail

Education

High school diploma/GED

Tools

Basic to intermediate computer skills

Job description

Location Detail: 9 Farm Springs Rd Farmington (10566)

Shift Detail: 7:30 AM - 4 PM

Work whereevery momentmatters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The System Rounding Safety Officer provides professional safety and security services to the 500+ offsite locations.

Responsibilities include but, are not limited to the following:

• Act as a liaison between local law enforcement and the offices.
• Critical thinking
• Conduct on-site safety training
• Conduct risk assessments
• Ability to be flexible as tasks may change frequently

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

·Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.

·Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.

·Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.

·Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.

·Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.

·Partners with law enforcement and other first responders when circumstances warrant.

·Informs supervisor or other leadership of unusual situations and request additional assistance as needed.

·Completes other duties as assigned.

Qualifications

One (1) year of relevant experience (public safety, corrections, emergency medical services, military)required.

High school diploma/GEDrequired

·Valid driver’s licenserequired

·Valid CT Guard Cardrequired

·Ability to read, write, speak and understand Englishrequired

·Two (2) years of relevant experiencepreferred

·Basic First Aid and CPRpreferred

·Crisis Prevention Institute (CPI)preferred

·Management of Aggressive Behaviors (MOAB)preferred

·Multilingualpreferred

·Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.

·Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.

·Ability to analyze and solve a variety of difficult situations, problem events, emergencies.

·Attention to detail and ability to handle tasks independently.

·Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.