Public Safety Officer

Boston Medical Center; Brockton (MA); On-site; USD 23,000 - 30,000; Part time

Job summary

Boston Medical Center seeks a Public Safety Officer to provide high‑visibility patrols, respond to emergencies, and support clinical operations across the campus. You will enforce access control, deliver excellent customer service, and document incident reports while maintaining a calm and professional presence in all interactions.

The role requires a high school diploma (associate degree preferred) and MA driver’s license with the ability to obtain an FID or LTC.

Qualifications

• Pass pre-employment screenings including medical/physical exam.
• Professionalism, integrity, and interpersonal skills with compassion and respect.
• Strong communication skills in English, with clear communication in stressful situations.
• Ability to make sound decisions independently or in a team.
• Valid MA driver’s license and ability to obtain MA FID or LTC.

Responsibilities

• Conduct high-visibility patrols and enforce policies to ensure safety.
• Respond to emergencies, behavioral health incidents, and calls for service with de‑escalation techniques.
• Complete clear, objective incident reports and communicate with supervisors/clinical partners.
• Manage access control and visitor policies per hospital procedures.
• Investigate suspicious activity and protect evidence; gather statements as needed.
• Operate the Public Safety Desk/Control Center and monitor security systems.

Skills

Customer service

English proficiency

Education

High school diploma

Associate degree in criminal justice

Job description

The Public Safety Officer at BMC South plays a critical role in promoting a safe, welcoming, and therapeutic environment for patients, visitors, and staff. Officers provide high-visibility uniformed patrols, respond to calls for service, and support clinical operations across all inpatient, outpatient, administrative, parking, and public areas of the BMC South campus. Officers are expected to deliver exceptional customer service while preventing, responding to, and mitigating safety and security risks. As part of the BMC Department of Public Safety, Officers support a wide range of services—including emergency response, behavioral health support, access control, parking and transportation functions, and dispatch operations. Officers are responsible for ensuring consistent adherence to departmental policies, maintaining operational readiness, and upholding the Medical Center’s mission and core values in every interaction.

Position Summary

The Public Safety Officer at BMC South plays a vital role in maintaining a safe, secure, and welcoming environment for patients, visitors, and staff. Working both independently and as part of a team, the Officer provides high-visibility patrols, responds to emergencies and behavioral health incidents, supports clinical operations, manages access control, and delivers exceptional customer service across the campus. The Officer is responsible for identifying and mitigating safety risks, conducting preliminary investigations, documenting incidents, and assisting with hospital operations in alignment with departmental policies. This position is essential to ensuring a consistent and professional safety presence that supports the mission, values, and therapeutic environment of BMC South.

Position: Public Safety Officer | Department: Public Safety | Schedule: Part Time

ESSENTIAL RESPONSIBILITIES / DUTIES

• Conduct high-visibility patrols of all BMC South buildings and grounds; identify hazards, enforce policies, and ensure a safe environment.
• Respond immediately to emergencies, behavioral health incidents, and all calls for service, using appropriate de-escalation and intervention techniques.
• Complete clear, objective, and timely incident reports; document actions taken and communicate effectively with supervisors and clinical partners.
• Manage access control and visitor policies, verify identification, and restrict unauthorized individuals in accordance with hospital procedures.
• Investigate suspicious activity, safety concerns, and potential criminal incidents; protect evidence and gather initial witness and subject information.
• When assigned, operate the Public Safety Desk/Control Center, monitor security systems, coordinate responses, and maintain chain of custody for property and equipment.

JOB REQUIREMENTS

• Ability to pass all pre-employment screenings, including the prescribed medical/physical exam.
• Demonstrated professionalism, integrity, and interpersonal skills, with the ability to show compassion, empathy, and respect to all individuals.
• Strong communication skills, including the ability to read, write, and speak effectively in English, and communicate clearly during stressful or dynamic situations.
• Ability to make sound decisions and remain composed when interacting with escalated, distressed, or behaviorally challenged individuals, while working independently or as part of a team.
• Valid Massachusetts driver’s license and ability to obtain/maintain a Massachusetts Firearms Identification Card (FID) or License to Carry (LTC).
• Required education and certifications: High school diploma (required); associate’s degree in criminal justice or related field preferred.

COMPENSATION

Compensation: $18.50/Hour

Compensation Range: $0.00- $0.00 This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

EMPLOYMENT VERIFICATION AND VACCINATION

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees of BMC must complete a background check before beginning their employment at the hospital. BMC requires all staff to be vaccinated against COVID-19 and flu, as well as receive a booster dose of the COVID-19 vaccine.

EQUAL OPPORTUNITY

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic.

ADJUSTMENTS FOR ACCOMMODATION

If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to [e-mail] or call 617-638-8582 to let us know the nature of your request.

COMPANY CULTURE

Working at Boston Medical Center is more than a job. It’s a chance to make a difference as part of our mission to provide exceptional and equitable care to all. As a nationally-recognized leader in health equity, nursing, initiatives to combat climate change, and many other areas, BMC is dedicated to improving the health of our community in Boston and beyond. BMC’s mission to provide exceptional care without exception extends to our employees, and we have been recognized as a top employer and best place to work. A strong sense of teamwork and support for our staff are the bedrock of BMC, as we know that we can only provide exceptional care to patients when our staff are cared for too.