Public Safety Operations Supervisor

Boston Medical Center; Boston (MA); On-site; USD 41,396 - 60,270; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Career advancement opportunities

Job summary

Boston Medical Center seeks a Public Safety Operations Supervisor responsible for overseeing the operations of the Public Safety Department. This position involves managing staff, ensuring compliance with policies, and enhancing service delivery to all hospital stakeholders.

The ideal candidate has a B.A. or B.S., at least five years of experience in security, and previous supervisory experience. Benefits include medical and dental plans, competitive pay, and opportunities for career advancement.

Qualifications

• Minimum of five years of experience in medical center security or equivalent.
• At least three years of supervisory responsibility.
• Must be appointable as a “Special Police Officer” in Massachusetts.

Responsibilities

• Oversee Public Safety operations.
• Monitor Public Safety staff and services.
• Assist staff and collaborate with management.

Skills

Knowledge of Macintosh and IBM-compatible software

Ability to use various spreadsheets

Knowledge of security alarm systems

Education

B.A. or B.S. or equivalent

Job description

Position Summary

Assists in the planning and organizing of effective delivery of security services to the medical center. Ensures customer satisfaction in the Public Safety Department. Provides supervision in all areas of responsibility in order to meet the goals of the Public Safety department. Position: Public Safety Operations Supervisor. Department: Public Safety. Schedule: 40 hours.

Essential Responsibilities / Duties

• Oversees Public Safety operations as assigned by the Manager of Public Safety Operations.
• Continuously monitors activities of the Public Safety staff as well as control center technicians and parking and transportation services during off hours.
• Assists staff when necessary and works in collaboration with other management to ensure all operations reflect consistent service delivery to faculty, staff, students, patients and visitors.
• Makes regular tours and spot checks of assigned area of responsibility.
• Meets regularly with the Operations Manager and Director of Public Safety to ensure that management is informed of all incidents and activities.
• Supervises and organizes activities to fulfill the goals and objectives of the Public Safety Department through the creation or revision of policies and procedures.
• Assists in developing Quality Assurance Programs on an annual basis.
• Assists with implementing reporting procedures and mechanisms to provide for compliance with JC and other applicable regulatory standards.
• Ensures the development and collection of all necessary records, reports, statistics and files as required including incident profiles and reports submitted to the Security Investigative Unit and various committees.
• Enforces all hospital and school policies including the visitor control and access policy.
• Monitors all assigned operations to ensure services and responsibilities are met efficiently.
• Ensures that all automated systems are functioning at all times and coordinates all system maintenance including installations, changes and removals of hardware and/or software.
• Assists with providing mandatory training programs to increase staff professionalism and coordinates programs with other service departments.
• Reviews operational issues, as assigned by the Operations Manager, including the use of contracted services, scheduling methods, contingency actions, investigations, personnel functions, evaluation and labor issues.
• Selects, orientates and trains all employees within assigned areas.
• Evaluates at least annually the performance of all directly reporting employees and staff and submits completed evaluations to the Operations Manager.
• Assists in developing scheduling matrices to reflect manpower needs per shift and provides justification for increased or decreased staffing to the Operations Manager.
• Attends grievance proceedings in accordance with medical center policy and applicable collective bargaining agreements.
• Participates in meetings, committees, task forces, etc. to provide assistance/resources to other employees or departments as requested.
• Notifies the Operations Manager of all activities and maintains pager contact as assigned to provide assistance and/or additional resources to management.

Job Requirements

Education

B.A. or B.S. or equivalent; Management and/or Criminal Justice preferred.

Certificates, Licenses, Registrations Required

Must have all special skills or requirements included in the job description for a Public Safety or Special Police Officer. Must be appointable as a “Special Police Officer” in accordance with the Massachusetts General Laws, Chapter 22. MA driver’s license. CPR and First Aid for special police officer.

Experience

Minimum of five years of experience in medical center security or equivalent including at least three years of supervisory responsibility.

Knowledge and Skills

Knowledge of both Macintosh and IBM-compatible software, including WordPerfect and Microsoft Word. Ability to use various spreadsheets. Knowledge of facilities management and security alarm systems including card access and video image hardware and software. Knowledge of all security system hardware.

Compensation Range

$30.05-43.75 per hour. This range reflects minimum job qualifications and is determined by education, experience, skills, certifications, internal equity, and market competitiveness.

Benefits

Medical, dental, vision, pharmacy, discretionary annual bonuses, merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.

Equal Employment Opportunity Statement

Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non‑job‑related characteristic.

Accommodations

If you need accommodation for any part of the application process because of a medical condition or disability, please email [e-mail] or call 617‑638‑8582.

Background Checks and Vaccination

Boston Medical Center participates in the Electronic Employment Verification Program. As an E-Verify employer, prospective employees must complete a background check before beginning employment. All staff must be vaccinated against COVID‑19 and flu, and receive a booster dose of the COVID‑19 vaccine.