Public Safety Officer

Boston Medical Center (BMC); Brockton (MA); On-site; USD 25,000 - 29,000; Part time

Job summary

Boston Medical Center (BMC) South seeks a Public Safety Officer to maintain a safe, welcoming environment for patients, visitors, and staff. The role covers high-visibility patrols, emergency response, behavioral health support, and access control across the campus.

The officer works independently and as part of the Public Safety team, delivering exceptional customer service while enforcing policies and documenting incidents in a timely, professional manner.

Qualifications

• Pass pre-employment screenings including medical/physical exam.
• Professionalism, integrity, and interpersonal skills with compassion and respect.
• Strong English communication in stressful or dynamic situations.
• Make sound decisions and remain composed when interacting with escalated individuals.
• Valid Massachusetts driver’s license and ability to obtain MA FID or LTC.
• Required education: High school diploma or GED; associate degree preferred.

Responsibilities

• Conduct high-visibility patrols of BMC South buildings and grounds; identify hazards, enforce policies, and ensure safety.
• Respond to emergencies and behavioral health incidents with de-escalation techniques.
• Prepare clear, objective incident reports and communicate with supervisors and clinical partners.
• Manage access control and visitor policies; verify identifications and restrict unauthorized individuals.
• Investigate safety concerns and potential incidents; secure evidence and gather initial information.
• Operate the Public Safety Desk/Control Center when assigned; monitor systems and coordinate responses.

Skills

Strong communication skills

Professionalism & empathy

Independent & team work

Education

High school diploma / GED

Associate’s degree in criminal justice or related field preferred

Job description

The Public Safety Officer at BMC South plays a critical role in promoting a safe, welcoming, and therapeutic environment for patients, visitors, and staff. Officers provide high-visibility uniformed patrols, respond to calls for service, and support clinical operations across all inpatient, outpatient, administrative, parking, and public areas of the BMC South campus. Officers are expected to deliver exceptional customer service while preventing, responding to, and mitigating safety and security risks.

As part of the BMC Department of Public Safety, Officers support a wide range of services—including emergency response, behavioral health support, access control, parking and transportation functions, and dispatch operations. Officers are responsible for ensuring consistent adherence to departmental policies, maintaining operational readiness, and upholding the Medical Center’s mission and core values in every interaction.

Position Summary

The Public Safety Officer at BMC South plays a vital role in maintaining a safe, secure, and welcoming environment for patients, visitors, and staff. Working both independently and as part of a team, the Officer provides high-visibility patrols, responds to emergencies and behavioral health incidents, supports clinical operations, manages access control, and delivers exceptional customer service across the campus. The Officer is responsible for identifying and mitigating safety risks, conducting preliminary investigations, documenting incidents, and assisting with hospital operations in alignment with departmental policies. This position is essential to ensuring a consistent and professional safety presence that supports the mission, values, and therapeutic environment of BMC South.

Position: Public Safety Officer

Department: Public Safety

Schedule: Part Time

Responsibilities

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Conduct high-visibility patrols of all BMC South buildings and grounds; identify hazards, enforce policies, and ensure a safe environment.
• Respond immediately to emergencies, behavioral health incidents, and all calls for service, using appropriate de-escalation and intervention techniques.
• Complete clear, objective, and timely incident reports; document actions taken and communicate effectively with supervisors and clinical partners.
• Manage access control and visitor policies, verify identification, and restrict unauthorized individuals in accordance with hospital procedures.
• Investigate suspicious activity, safety concerns, and potential criminal incidents; protect evidence and gather initial witness and subject information.
• When assigned, operate the Public Safety Desk/Control Center, monitor security systems, coordinate responses, and maintain chain of custody for property and equipment.

Requirements

JOB REQUIREMENTS

• Ability to pass all pre-employment screenings, including the prescribed medical/physical exam
• Demonstrated professionalism, integrity, and interpersonal skills, with the ability to show compassion, empathy, and respect to all individuals.
• Strong communication skills, including the ability to read, write, and speak effectively in English, and communicate clearly during stressful or dynamic situations.
• Ability to make sound decisions and remain composed when interacting with escalated, distressed, or behaviorally challenged individuals, while working independently or as part of a team.
• Valid Massachusetts driver’s license and ability to obtain/maintain a Massachusetts Firearms Identification Card (FID) or License to Carry (LTC).
• Required education and certifications: High school diploma or GED (required); associate’s degree in criminal justice or related field preferred.

Compensation:

$18.50/Hour

Compensation Range

$0.00- $0.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, and licensure/certifications directly related to position requirements. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing.

Equal Opportunity Employer/Disabled/Veterans