Public Safety Officer

Beth Israel Deaconess Medical Center; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading medical center in Boston is seeking a Public Safety Officer to ensure the safety and security of patients, visitors, and staff. The role involves patrolling the facility, responding to emergencies, and providing excellent customer service. Candidates should possess a high school diploma and relevant experience, with a strong emphasis on communication and teamwork skills.

Qualifications

• 1-3 years related work experience required.
• Ability to read and write in English.
• Basic familiarity with computers and web-based applications.

Responsibilities

• Patrol facility and grounds, inspecting for security hazards.
• Respond to calls for service and provide first aid.
• Provide escort for patients and visitors.

Skills

Decision Making

Problem Solving

Communication Skills

Teamwork and Customer Service

Education

High School diploma or GED

Associate's degree

Tools

Basic computer skills

Job description

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Job Type: Regular
Time Type: Full time
Work Shift: Evening (United States of America)
FLSA Status: Non-Exempt

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Summary

The Security Officer works under the direct supervision of the Public Safety Work Shift Supervisor (Police Sergeant). Their performance is focused on the protection, safeguarding, security, and customer service needs of patients, visitors, employees, their possessions, and Medical Center property, in a manner that maintains the highest quality of safety and service to the Beth Israel Deaconess Medical Center community.

Job Responsibilities

• Patrol facility and grounds or maintain fixed post coverage, inspecting for security, health and safety hazards, unauthorized persons, and unsecured doors and windows, making notifications or taking corrective action as necessary.
• Respond to calls for service, alarm and emergency code activation, rendering first aid, traffic / pedestrian control, and assistance to clinicians such as deescalating emotionally distressed persons who may pose a safety risk to themselves or others.
• Provide escort for patients, visitors, and employees to parking areas and other campus facilities.
• Direct traffic, monitor parking compliance, and provide directions to facilitate navigation through the Medical Center.
• Utilize computer systems to document work activity and assist visitors in locating patients.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 1-3 years related work experience required.
• Basic familiarity with computers and ability to navigate web-based applications.

Competencies

• Decision Making: Ability to make decisions guided by general instructions, with some interpretation, and recommend solutions for moderate problems.
• Problem Solving: Address routine and somewhat repetitive problems following clear procedures, with opportunities for process improvements.
• Independence of Action: Follow established procedures, set work priorities within guidelines, seek assistance when necessary, with work monitored by supervisors.
• Communication Skills: Read and write in English to understand safety instructions, communicate effectively with staff, patients, and visitors, and respond to basic questions.
• Teamwork and Customer Service: Collaborate effectively, offer ideas, respect team members, and provide high-quality customer service in a professional manner, maintaining composure in stressful situations.

Physical Demands

Heavy work involving exerting up to 100 pounds occasionally and/or 50 pounds frequently. Requires extended periods of standing and moving.

All staff must be vaccinated against influenza and COVID-19 as a condition of employment.

Additional Information

More than 35,000 staff making a difference in patients' lives. Equal Opportunity Employer/Veterans/Disabled.