Public Safety Lead | Campus Security & Guest Experience

ASM Global; Hampton (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

ASM Global is hiring a Public Safety Supervisor for our Operations team in Hampton, VA. The role ensures security of the facility and grounds, oversees key control, access cards, video systems and radio communications, and coordinates 24/7 safety operations with a focus on guest experience.

The candidate will manage shift schedules, supervise Public Safety Officers, and document incidents while maintaining a friendly, professional demeanor with guests across all events, including nights,

Qualifications

• Surveillance (CCTV) skills required or preferred.
• Working knowledge of security and public safety functions.
• Must be fluent in English and able to communicate clearly with guests and staff.

Responsibilities

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Complete detailed reports on activity during shift
• Verify reports are completed
• Input door schedule into magnetic door lock program
• Direct visitors, deliveries and related personnel to proper areas
• Operate and monitor computerized fire alarm system and surveillance camera
• Take appropriate action in the event of an emergency
• Maintain daily shift schedules and posts
• Assign shift duties to Public Safety Officer/Public Safety Event Staff
• Supervise Public Safety Officer and Public Safety Event Staff
• Report incident to Public Safety Management for follow-up
• Attend campus meetings in the absence of Public Safety Management

Skills

Oral and written comms

Fluent English

Customer service

Conflict resolution

Public safety knowledge

Tools

Two-way radio

CCTV surveillance

Job description

ASM Global is hiring a Public Safety Supervisor for our Operations team in Hampton, VA. The role ensures security of the facility and grounds, oversees key control, access cards, video systems and radio communications, and coordinates 24/7 safety operations with a focus on guest experience.

The candidate will manage shift schedules, supervise Public Safety Officers, and document incidents while maintaining a friendly, professional demeanor with guests across all events, including nights,