Public Safety Supervisor

ASM Global; Hampton (VA); On-site; USD 26,000 - 29,000; Full time

Job summary

ASM Global is hiring a Public Safety Supervisor for our Operations team in Hampton, VA. The role ensures security of the facility and grounds, oversees key control, access cards, video systems and radio communications, and coordinates 24/7 safety operations with a focus on guest experience.

The candidate will manage shift schedules, supervise Public Safety Officers, and document incidents while maintaining a friendly, professional demeanor with guests across all events, including nights,

Qualifications

• Surveillance (CCTV) skills required or preferred.
• Working knowledge of security and public safety functions.
• Must be fluent in English and able to communicate clearly with guests and staff.

Responsibilities

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Complete detailed reports on activity during shift
• Verify reports are completed
• Input door schedule into magnetic door lock program
• Direct visitors, deliveries and related personnel to proper areas
• Operate and monitor computerized fire alarm system and surveillance camera
• Take appropriate action in the event of an emergency
• Maintain daily shift schedules and posts
• Assign shift duties to Public Safety Officer/Public Safety Event Staff
• Supervise Public Safety Officer and Public Safety Event Staff
• Report incident to Public Safety Management for follow-up
• Attend campus meetings in the absence of Public Safety Management

Skills

Oral and written comms

Fluent English

Customer service

Conflict resolution

Public safety knowledge

Tools

Two-way radio

CCTV surveillance

Job description

POSITION: Public Safety Supervisor

DEPARTMENT: Operations

REPORTS TO: Director of Operations

FLSA: Fulltime, Non Exempt

$19.00 -$21.00 per hour DOE

POSITION SUMMARY

Under direct supervision, maintain security of facility and grounds by being aware/observant of crime and vandalism. Maintain and monitor all physical public safety items such as key control, access cards, video/camera systems, radio, etc. Maintain parking/traffic control and enforcement as directed. Provide an industry leading 24/7 facility security operation with tact, outstanding service and provide a positive and memorable experience. Work is performed in a fast-paced environment requiring multi-task and overlapping deadlines. Work extended and/or irregular hours including nights, weekends and holidays as needed. Must have the ability to walk extended distances and climb stairs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet guests as they enter and leave the facilities
• Answer questions; resolve complaints, and give directions
• Enforce venue policies and procedures
• Report suspicious activity and violations of campus policy
• Respond to guest conflicts, medical situations, and other incidents
• Provide crowd management and assist with crowd movement
• Secure locations and prohibit access to unauthorized individuals
• Challenge unauthorized personnel in restricted areas
• Follow established code of conduct and safety procedures
• Provide exceptional service to all patrons
• Perform regular and routine security rounds of the campus; noting and correcting unsafe or insecure conditions, and takes further and immediate action to correct conditions as needed
• Complete detailed reports on activity during shift
• Complete Written Incident reports
• Verify reports are completed
• Input door schedule into magnetic door lock program
• Direct visitors, deliveries and related personnel to proper areas, notifies related departments of visitor/delivery arrival/departure
• Operate and monitor computerized fire alarm system and surveillance camera
• Operate company vehicle to transports employees or patrons around campus
• Take appropriate action in the event of an emergency
• Maintain daily shift schedules and posts
• Assign shift duties to Public Safety Officer/Public Safety Event Staff
• Supervise Public Safety Officer and Public Safety Event Staff
• Report incident to Public Safety Management for follow-up
• Maintain a proactive and positive attitude
• Attend campus meetings in the absence of Public Safety Management
• Must have the ability to interact with guests in a friendly, courteous and polite manner. This will include initiating contact with guests within 10 feet - i.e. smiling, saying "Good Day" or offering assistance when needed.
• Must feel comfortable when around large groups or speaking to a guest, as needed
• Understands the importance of providing customer service and in understanding of "The Magic is in the Details"
• All other duties and responsibilities as assigned

KNOWLEDGE

Public Safety/Security Background, including but not limited to Law Enforcement, Military, Fire, or Emergency Medical Service Background.

JOB REQUIREMENTS (Some may not be required, but preferred)

• Surveillance (CCTV) Skills, preferred but not required
• Working knowledge of Security and Public Safety functions
• Customer Service Techniques
• Fire Alarm System Basic Knowledge of Microsoft Office Applications
• Must be able to use a Two-Way radio at all times
• Must maintain a professional appearance at all times
• Must be able to keep information confidential
• Valid State driver's License with no more than 4 points
• Must be able to pass pre-employment Background check, as well as random checks during employment
• Must be able to pass Pre-Employment drug test as well as random drug testing during employment
• Experience Minimum 1 year experience in Public Safety field
• Minimum 2 year supervisory/field training supervisor experience in Public Safety field

SKILLS/APPETITIES

• Must possess oral and written communication skills and be able to follow instructions; able to qualify under existing state security guidelines; physical ability to walk, climb steps, stand/walk for up to 8 hours; must be fluent in English language; must be willing and able to work with a wide variety of individuals from varying socioeconomic backgrounds; attention to detail; conflict resolution skills preferred.

WORKING CONDITIONS

• May be exposed to adverse weather conditions for long periods of time; ability to work flexible hours in addition to normal business hours as needed; must be able to lift and carry up to 50lbs; must be able to stand for long periods of time.
• May be exposed to physical confrontations.

CONTACT INFORMATION

Applicants that need reasonable accommodations to complete the application process may contact (757-315-1624) ASM Global.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

Hampton Roads Convention Center 1610 Coliseum Drive Hampton, VA 23666