Public Safety IT Specialist II

Montana State University - Office of Student Engagement

Bozeman (MT)

On-site

USD 32,000 - 34,000

Full time

3 days ago

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Job summary

Montana State University is seeking a Computer Support Specialist II to provide IT support for the University Police Department (UPD), Parking Services, and Emergency Management. The role covers technical support, service management, and direct customer collaboration with public safety technologies.

Responsibilities include troubleshooting incidents, deploying endpoints, and maintaining specialized systems.

Qualifications

Experience providing technical support in a networked enterprise or similar complex environment.
Hands-on experience supporting endpoint technologies, including OS, apps, devices, and productivity tools.
Demonstrated ability to provide exceptional customer service through ticket-based, remote, deskside, and field support interactions.
Demonstrated experience troubleshooting hardware, software, and connectivity issues.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, wireless, VPN, etc.).
Knowledge of IT Service Management (ITSM) principles and practices.

Responsibilities

Troubleshoot and resolve incidents and service requests via tickets, remote support, deskside, and field support.
Provide technical guidance to UPD, Parking Services, Emergency Management, and other customers.
Prioritize workload based on impact and commitments while owning issues through resolution.
Coordinate technology requirements for onboarding, role changes, and offboarding.
Support Windows and macOS endpoints, printers, and related technologies.
Assist with testing, deployment, maintenance, and upgrades of public safety technologies.