Public Safety IT Specialist – Dispatch & Data Analytics

City of Prescott; Prescott (AZ); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Holidays

Medical coverage

ASRS pension

Deferred compensation

Job summary

City of Prescott is seeking an Information Technology Specialist for the Police Department to troubleshoot and maintain hardware and software supporting police/dispatch operations. You will install software, manage access, and liaise with vendors, while delivering user training and analytics support.

The role requires a Bachelor's in CS or related field, plus 2 years' experience and a valid Arizona driver's license. Competitive benefits and full pay range apply.

Qualifications

• Bachelor's degree in Computer Science or related discipline; two (2) years of progressively responsible experience in computer science; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.
• Experience with Cradlepoint, Axon, CAD/RMS systems, SQL analytics and other public safety software systems preferred.
• Possess and maintain a valid Arizona driver's license.

Responsibilities

• Supports, implements, and maintains software applications and databases integral to City operations including public safety software applications for dispatch centers.
• Provides technical assistance regarding new and modified programs and applications.
• Responds to user calls for assistance.
• Meets with users on software issues and advancements.
• Imports and exports data and assists with analytics and reporting.
• Tests programs, identifies problems, debugs programs, produces sample reports for users, and verifies user satisfaction.
• Sets up new computer systems and associated hardware (printers, scanners, modems, etc.).
• Supports and troubleshoots equipment used in the field and in police vehicles.
• Installs, configures, and manages software applications.
• Performs hardware and software diagnostics.
• Responsible for managing police/dispatch software access, account maintenance, password resets.
• Acts as liaison between Police Department, Information Technology Department and public safety software vendors.
• Provides training for end users as needed.
• Performs other duties as assigned.

Skills

Windows OS

TCP/IP networking

Desktop administration

Troubleshooting

Software installation

Customer service

Project management

Communication skills

Multi-tasking

Attention to detail

Education

Bachelor's degree in Computer Science

Tools

Cradlepoint

Axon

CAD/RMS systems

SQL analytics

Job description

City of Prescott is seeking an Information Technology Specialist for the Police Department to troubleshoot and maintain hardware and software supporting police/dispatch operations. You will install software, manage access, and liaise with vendors, while delivering user training and analytics support.

The role requires a Bachelor's in CS or related field, plus 2 years' experience and a valid Arizona driver's license. Competitive benefits and full pay range apply.