Information Technology Specialist - Police Department

City of Prescott; Prescott (AZ); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Paid time off

Health benefits

Holidays

Medical coverage

ASRS pension

Deferred compensation

Job summary

City of Prescott is seeking an Information Technology Specialist for the Police Department to troubleshoot and maintain hardware and software supporting police/dispatch operations. You will install software, manage access, and liaise with vendors, while delivering user training and analytics support.

The role requires a Bachelor's in CS or related field, plus 2 years' experience and a valid Arizona driver's license. Competitive benefits and full pay range apply.

Qualifications

• Bachelor's degree in Computer Science or related discipline; two (2) years of progressively responsible experience in computer science; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.
• Experience with Cradlepoint, Axon, CAD/RMS systems, SQL analytics and other public safety software systems preferred.
• Possess and maintain a valid Arizona driver's license.

Responsibilities

• Supports, implements, and maintains software applications and databases integral to City operations including public safety software applications for dispatch centers.
• Provides technical assistance regarding new and modified programs and applications.
• Responds to user calls for assistance.
• Meets with users on software issues and advancements.
• Imports and exports data and assists with analytics and reporting.
• Tests programs, identifies problems, debugs programs, produces sample reports for users, and verifies user satisfaction.
• Sets up new computer systems and associated hardware (printers, scanners, modems, etc.).
• Supports and troubleshoots equipment used in the field and in police vehicles.
• Installs, configures, and manages software applications.
• Performs hardware and software diagnostics.
• Responsible for managing police/dispatch software access, account maintenance, password resets.
• Acts as liaison between Police Department, Information Technology Department and public safety software vendors.
• Provides training for end users as needed.
• Performs other duties as assigned.

Skills

Windows OS

TCP/IP networking

Desktop administration

Troubleshooting

Software installation

Customer service

Project management

Communication skills

Multi-tasking

Attention to detail

Education

Bachelor's degree in Computer Science

Tools

Cradlepoint

Axon

CAD/RMS systems

SQL analytics

Job description

Information Technology Specialist

Police Department

Hiring Range: $30.51 to $38.14

FLSA Status: Non-Exempt

Pay Grade: 112

Full Pay Range: $30.51 to $45.76

Deadline to Apply: 11/30/2026

Benefits Summary: Major Benefits for Full-Time Regular Employees

• A diverse range of complimentary mental health and wellness services is available, including an Employee Assistance Program, a free subscription to Calm, and health coaching
• Paid time off up to 25 days in first year of employment
• 10 paid holidays and 1 floating holiday per year
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Pension and long-term disability through Arizona State Retirement System, click here for more details
• Supplemental benefits such as deferred compensation plans and additional life insurance

Position Summary

Performs technology related troubleshooting tasks supporting police/dispatch operations and installation/maintenance of hardware and software.

Essential Duties

• Supports, implements, and maintains software applications and databases integral to City operations including public safety software applications for dispatch centers.
• Provides technical assistance regarding new and modified programs and applications.
• Responds to user calls for assistance.
• Meets with users on software issues and advancements.
• Imports and exports data and assists with analytics and reporting.
• Tests programs, identifies problems, develops solutions, debugs programs, produces sample reports for users, and verifies user satisfaction.
• Sets up new computer systems and associated hardware (printers, scanners, modems, etc.).
• Supports and troubleshoots equipment used in the field and in police vehicles.
• Installs, configures, and manages software applications.
• Performs hardware and software diagnostics.
• Responsible for managing police/dispatch software access, account maintenance, password resets.
• Acts as liaison between Police Department, Information Technology Department and public safety software vendors.
• Provides training for end users as needed.
• Performs other duties as assigned.

Qualifications

Education and/or Experience: Bachelor's degree in Computer Science or related discipline; two (2) years of progressively responsible experience in computer science; or any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position. Experience with Cradlepoint, Axon, CAD/RMS systems, SQL analytics and other public safety software systems preferred.

Licensing, Certification, and Other Requirements: Possess and maintain a valid Arizona driver's license.

Employee Core Beliefs

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Acting with Integrity, Working as a Team, Being Accountable, Practicing Innovative Problem Solving, Taking Pride in Excellent Results, Focusing on Our Community and Being Nice.

Knowledge, Skills and Abilities

• Knowledge of Microsoft Windows desktop operating systems and supporting software.
• Knowledge of TCP/IP networking.
• Skill in administering desktops, troubleshooting, problem solving, and repairing equipment.
• Skill in administering computer applications, troubleshooting, problem solving, and installing.
• Skill in addressing support, hardware, and software application issues.
• Skill in developing, defining, monitoring, and communicating methods of problem solving to meet high levels of customer satisfaction and service.
• Skill in organizing.
• Skill in communicating, both verbally and in writing, for technical, non-technical, and administrative purposes.
• Ability to manage projects.
• Ability to pay attention to detail
• Ability to multi-task.
• Ability to be flexible.
• Ability to establish and maintain effective working relationships with City of Prescott staff, vendors, and other IT professionals.

Physical Demands and Working Conditions

• Work is performed in a standard City office environment and in other facilities and locations.
• Safely lifts and carries computer equipment and other materials weighing up to 50 pounds to deliver equipment to various work sites.
• Safely operates a variety of standard office equipment including a computer, telephone, calculator, copier, and fax machine requiring continuous and repetitive arm, hand, and eye movement.
• Safely operates a City vehicle while in potentially adverse weather conditions.
• Clearly, concisely, and effectively communicate both in person and over the telephone.
• Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs.

Successful candidate will receive a post-offer, pre-employment background screening to include:

• Drug screening
• Motor vehicle records check
• Criminal background screening

City of Prescott Contact Information

201 N. Montezuma Street, Suite 207

Prescott, AZ 86301

Email: [e-mail]

Website: www.prescott-az.gov

Phone: [phone] / Fax: [phone]

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the selection process. In accordance with A.R.S. 23 - 493, this position has been identified as "Safety Sensitive". The City of Prescott is an Equal Employment Opportunity employer.