Public Safety Field Services Engineer (Travel‑Heavy)

NICE (New Independent Conference Experts) Ltd.; Northern (KY); On-site; USD 90,000 - 130,000; Full time

Job summary

NiCE is seeking a Professional Services Engineer to lead on-site installations and live deployments for Public Safety customers. The role covers servers, networking, databases, virtualization, and telephony, collaborating with customers and Project Managers to deliver go-live implementations.

Ideal candidates have 3+ years of hands-on implementation experience at customer sites, with strong Windows Server, SQL Server, SIP/VoIP and CTI/CDR expertise, plus troubleshooting skills.

Qualifications

• 3+ years of relevant implementation or field engineering experience.
• Experience working directly at customer sites as a vendor, consultant, or implementation engineer.
• Experience with telephony, hardware, networking, and databases.
• Strong Microsoft Windows Server and SQL Server knowledge.
• Strong networking, routing, and firewall knowledge.
• Experience with SIP, VoIP, SIPREC, CTI/CDR, and telephony systems.
• Experience with PowerShell, Wireshark, IIS, Active Directory, and troubleshooting tools.
• Hands-on hardware and server experience.
• Strong analytical, troubleshooting, communication, and customer service skills.
• Public Safety experience strongly preferred.
• Security+, Microsoft, networking, Cisco, or related certifications are a plus.

Responsibilities

• Serve as the primary technical resource for customer installations and implementations.
• Install and configure NICE software, hardware, servers, and virtualization platforms.
• Integrate NICE solutions with customer networks, PBX, CTI, and telephony environments.
• Troubleshoot hardware, software, networking, database, and telephony issues.
• Complete Installation Test Procedures and ensure systems are production-ready.
• Manage customer communication, expectations, and technical escalations.
• Partner with Project Managers, Support, and other technical teams throughout implementations.
• Complete site documentation, as-builts, testing, and knowledge transfer.
• Provide basic technical training to customer teams.
• Document lessons learned and contribute to the internal knowledge base.

Skills

3+ years experience

customer-site

telephony

hardware

networking

databases

Windows Server

SQL Server

SIP/VoIP

CTI/CDR

PowerShell

Wireshark

IIS

Active Directory

troubleshooting

communication

Tools

PowerShell

Wireshark

IIS

Active Directory

Job description

NiCE is seeking a Professional Services Engineer to lead on-site installations and live deployments for Public Safety customers. The role covers servers, networking, databases, virtualization, and telephony, collaborating with customers and Project Managers to deliver go-live implementations.

Ideal candidates have 3+ years of hands-on implementation experience at customer sites, with strong Windows Server, SQL Server, SIP/VoIP and CTI/CDR expertise, plus troubleshooting skills.