PUBLIC SAFETY EMERGENCY DISPATCHER - 6

Prince George's; Bowie (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking dedicated individuals for the Public Safety Emergency Dispatcher role. This position is vital for maintaining public safety, requiring candidates to work under pressure in a fast-paced environment. Successful applicants will engage in dispatching emergency services, providing crucial support during crises, and utilizing advanced communication systems. This role offers an opportunity to make a significant impact in the community while working alongside a dynamic team committed to serving the public. If you are passionate about public safety and thrive in challenging situations, this is the perfect opportunity for you.

Qualifications

• Must work under pressure in a secured environment.
• One year of experience in emergency dispatch or related fields.

Responsibilities

• Dispatch police, fire, and EMS units to calls.
• Operate multiple computer systems to process calls.

Skills

Emergency Dispatching

Communication Skills

Multi-tasking

Data Entry

Education

High School Diploma or G.E.D.

Tools

ACD Systems

GIS Software

CAD Systems

Job description

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Prince George’s County Government offers a dynamic and inclusive workplace across 30 diverse agencies dedicated to serving residents with essential resources and services. Located minutes from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, providing an ideal setting to live, work, and enjoy life.

Nature and Variety of Work

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

We are Prince George’s Proud!

BILINGUAL APPLICANTS ARE ENCOURAGED TO APPLY.

The Office of Homeland Security is seeking qualified applicants to fill Public Safety Emergency Dispatcher I/II positions, Grade P16/P18, in the Public Safety Communications (PSC) Division for upcoming 2025 training classes. This role is critical in maintaining and supporting public safety. If you desire to help the community, support emergency responses, and seek a rewarding career in public safety communications, apply today.

About The Position

Public Safety Emergency Dispatcher I incumbents must work under pressure in a secured, windowless environment with specialized low-light systems, monitoring computer screens and entering data. Candidates should be able to perform reaching, fingering, grasping, hearing, seeing, typing, and repetitive motions. Vision abilities include close vision and focus adjustment; ability to read standard text and display screens. Work may require prolonged focus on a computer screen.

All personnel must work on site; telework or remote work are not available for this position.

About The Agency

The Office of Homeland Security (OHS), established in 2003, consolidates critical emergency response entities, including Public Safety Communications (PSC) and Emergency Management Division (EM). The agency's mission is to support public safety through coordinated emergency response and communication services.

Examples of Work

• Dispatch police, sheriff, fire, and EMS units to routine or emergency calls.
• Provide instructions, hazard information, and additional support as needed.
• Operate multiple computer systems including ACD, GIS, CAD, and other repositories to process calls.
• Initiate calls for service, provide pre-arrival instructions such as CPR, and record pertinent information according to protocols.
• Receive and process calls via radio, 9-1-1, or telephone using communication equipment.

This position is essential; incumbents must be willing to participate during emergencies and work rotating shifts of 10-12 hours.

Qualifications

• High school diploma or G.E.D. required.
• Must be at least 18 years old.
• One year of responsible work experience in emergency or non-emergency dispatch, public safety, security, military, healthcare, or related fields, or experience with two-way radios.
• OR experience as a Public Safety Emergency Call Taker II with Prince George's County.
• Must pass agency-specific entrance exam.

Additional Information

Work locations include Bowie and Landover, MD. Candidates must meet various training, certification, background, and physical requirements, including passing exams and background checks. They must also be willing to serve as essential employees during emergencies.

Selection Process

1. Qualifications review, exam, and screening.
2. Background, psychological, and medical examinations.
3. Final employment offer and training completion.

Notifications

Applicants will be notified via email. Ensure your email allows messages from '@co.pg.md.us'. For more info, email [e-mail]. Only online applications are accepted.

Eligibility to Work

Applicants must be authorized to work in the U.S. and will be verified through E-Verify after employment offer.

Equal Opportunity Statement

Prince George's County Government is an Equal Opportunity/Affirmative Action Employer committed to diversity and inclusion.