Public Safety Emergency Dispatcher

National Public Safety Careers; Cleveland (OH); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid leave

Employee assistance

Professional development

Job summary

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator in Yabucoa, PR. The role involves handling emergency and nonemergency inquiries, verifying locations, and coordinating responders using CAD, radio, and mapping tools.

Applicants should have a high school diploma or equivalent, strong typing, active listening, and clear communication. Training, certifications, and confidentiality are essential, with variable shifts and possible overtime depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate computer-aided dispatch, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Accurate typing

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

CAD system

Radio systems

Telephone systems

Mapping systems

Job description

National Public Safety Careers seeks a Public Safety Dispatcher/Telecommunicator in Yabucoa, PR. The role involves handling emergency and nonemergency inquiries, verifying locations, and coordinating responders using CAD, radio, and mapping tools.

Applicants should have a high school diploma or equivalent, strong typing, active listening, and clear communication. Training, certifications, and confidentiality are essential, with variable shifts and possible overtime depending on staffing needs.