Public Safety Dispatcher & Telecommunicator

National Public Safety Careers; Portland (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance resources

Professional development

Job summary

National Public Safety Careers in Yabucoa, PR is seeking Public Safety Dispatchers and Telecommunicators to support emergency services. You will handle calls, coordinate with responders, and operate CAD, radio, mapping, and telephone systems.

This role requires quick decision-making, accuracy, and the ability to switch tasks while following agency procedures. Training and background screening are typical, with varied shifts including nights and holidays.

Qualifications

• Typing accuracy and speed suitable for dispatcher work.
• Active listening and clear, concise communication.
• Ability to switch between tasks while following procedures.
• Certifications depend on services and jurisdiction.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance
• Verify incident locations and gather essential caller information
• Classify and prioritize requests using approved procedures
• Operate CAD, telephone, mapping, and radio systems
• Coordinate response resources within assigned qualifications
• Monitor unit status and communicate significant incident updates
• Support interagency coordination and requests for additional assistance
• Maintain accurate records and follow information-security requirements

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma or GED

Tools

CAD

Radio systems

Mapping software

Telephone systems

Job description

National Public Safety Careers in Yabucoa, PR is seeking Public Safety Dispatchers and Telecommunicators to support emergency services. You will handle calls, coordinate with responders, and operate CAD, radio, mapping, and telephone systems.

This role requires quick decision-making, accuracy, and the ability to switch tasks while following agency procedures. Training and background screening are typical, with varied shifts including nights and holidays.