Public Safety Dispatcher & Telecommunicator - 24/7 Impact Role

Public Safety Dispatch Network; Mullica Hill (NJ); On-site; USD 42,000 - 68,000; Full time

Job summary

Public Safety Dispatch Network in Sewell, NJ seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency calls. The role combines communication, technology, and careful decision-making to organize information and follow agency procedures while keeping callers and responders informed.

Typical duties include operating CAD, telephone, mapping, and radio systems; verifying locations; prioritizing requests; and coordinating response resources.

Qualifications

• High school diploma or equivalent commonly required.
• Accurate typing, active listening, clear communication, and the ability to switch between tasks.
• Required certifications depend on services handled and jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate CAD, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

Multitasking

Education

High School Diploma or equivalent

Tools

Computer-aided dispatch (CAD)

Radio systems

Telephone systems

Job description

Public Safety Dispatch Network in Sewell, NJ seeks a Public Safety Dispatcher/Telecommunicator to manage emergency and nonemergency calls. The role combines communication, technology, and careful decision-making to organize information and follow agency procedures while keeping callers and responders informed.

Typical duties include operating CAD, telephone, mapping, and radio systems; verifying locations; prioritizing requests; and coordinating response resources.