Public Safety Dispatcher (Seasonal)

U.S. National Park Service; Ashford (WA); On-site; USD 45,000 - 72,000; Full time

Job summary

U.S. National Park Service in Ashford, WA seeks a Public Safety Dispatcher to receive, evaluate, and prioritize emergency calls and coordinate dispatch of personnel and apparatus to incidents.

The role provides communications, logistical, and officer safety support while performing clerical duties such as data entry and records management. Applicants should have proven ability in fast-paced, stressful environments, and must document hours per week in their resume.

Qualifications

• Experience providing customer service to distressed individuals.
• Ability to monitor telephones and radios and enter data into computer systems.
• Fast-paced work under stressful conditions with structured communication.
• You must include hours per week worked.

Responsibilities

• Receive, evaluate, and prioritize emergency calls for service.
• Coordinate dispatch of personnel and apparatus to incidents.
• Provide communications, logistical, and officer safety support.
• Perform clerical duties such as data entry, records management, and resource status tracking.

Skills

Customer service

Radio usage

Data entry

Under pressure

Education

4 years of education above high school

Job description

The primary purpose of the Public Safety Dispatcher is to receive, evaluate, and prioritize emergency calls for service and coordinate the dispatch of personnel and apparatus to public safety incidents, providing communications, logistical, and officer safety support to responders while performing Communications Center clerical duties such as data entry, records management, and resource status tracking.

Likely Entry on Duty: May 2027

Open to the first 100 applicants.

Qualifications:

All qualifications must be met by the closing date of this announcement-11/16/2026-unless otherwise stated in this vacancy announcement.

To receive credit for experience, your resume MUST state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience. Failure to adequately provide information needed to determine number of hours worked in each position may result in that time not being credited when evaluating qualifying experience. For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-05 grade level, you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE:

At least one full year of specialized experience comparable in scope and responsibility to the GS-04 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: providing customer service and assisting individuals who are distressed; monitoring and using telephones and/or radios; receiving and entering data into computer systems; and fast paced work under stressful conditions requiring structured communication, rapid information processing, and adherence to established procedures. You must include hours per week worked.

-OR-

EDUCATION:

Successful completion of at least 4 years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited business, secretarial or technical school, junior college, college or university. You must include transcripts.

-OR-

Successful completion of a combination of education and experience as described above. (You must provide transcripts as proof of claimed education).

To qualify for this position at the GS-06 grade level, you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE:

At least one full year of specialized experience comparable in scope and responsibility to the GS-05 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: experience in radio traffic prioritizing and related communications; relaying information from callers using a multi-line telephone or multi-frequency radio system to initiate a response; operating computer systems such as but not limited to, criminal justice information systems (NCIC, NLETS NICS), computer aided dispatch programs (CAD), public address or mass notification systems, IP-based communications console, or similar systems that aid in public safety dispatching; performing work which provides familiarity with public safety policies and procedures such as but not limited to working as a security guard, law enforcement officer, or emergency responder (fire, medical, or search and rescue); serving as a dispatcher for safety or non-safety services (i.e. performing dispatch functions on a fire, construction site, other). You must include hours per week worked.

To qualify for this position at the GS-07 grade level, you must possess all of the following minimum qualifications by close of the announcement:

EXPERIENCE:

At least one full year of specialized experience comparable in scope and responsibility to the GS-06 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience is defined as demonstrated experience: serving as a primary dispatcher for law enforcement and/or other emergency services (fire, medical, search and rescue); and experience with emergency medical dispatching (EMD) protocols and knowledge regarding providing emergency medical care instructions. You must include hours per week worked.

Volunteer Experience:

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.